Manager Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager Product Management

Overview:
In partnership with regional Global and regional Acceptance teams and cross-functional partners, Acceptance Product Management works to expand merchant acceptance and help merchants and acquirers grow their businesses through Acceptance solutions and programs. Acceptance is a foundational pillar of Mastercard’s success, complementing our technology, franchise, brand and customer relationships to support and grow Mastercard’s network.
The Director of Acceptance Product Management is a high-exposure role, working alongside senior leadership and executive teams to shape Mastercard’s global acceptance strategy, lead projects that drive Global Acceptance priorities and advance opportunities to grow. The role requires a unique combination of strategic thinking, product management, and analytics. The Director requires an agile and flexible approach as you will work alongside a wide range of cross-functional partners to define and pursue Regional Acceptance priorities.
Responsibilities:
Manage Acceptance products creations process , strategy , pricing , pilots' implementation and support Acceptance leads GTM
Design and create new acceptance products aligned with the strategy, market needs and KPI’s , throughout design face ,implementation , productization , Studio process , Legal scans , market test and support
Distribution and communication of all Thought Leadership/Best Practice Sharing
Rollout support for all acceptance solutions, products and initiatives.
Lead the end-to-end Product Development lifecycle for our new authorization improvement products, including gathering insights, outlining strategy, developing KPIs, creating a go-to-market strategy, defining the customer experience/journey, and working in partnership with the Delivery and Technology teams to deliver roadmap capabilities.
Draft and keep current go-to-market materials such as bulletins, sales, and training materials to support new and enhanced products in Central Hub
Own the creation of Sales training, collateral & Marketing initiatives to elevate Acceptance products.
Regional and Market Execution Support: for distribution partners’ discussions, RFPs, and external conferences
Full technical and business required support for all Acceptance solutions and Products such as TOP , Cloud Commerce , QR L2P , MCQR , etc.. , Markets engagements support , GTM , Customer facing , reasonability and KPI’s accountability
Products knowledge, ensuring consistent Acceptance products narrative across teams ( regional and globally )
Ability to work in a matrix organization and influence various teams at the global and local level; key stakeholders include CSC, Acceptance leads, Legal, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams
Knowledge/Experience:
Strong product and problem-solving acumen
Proven sales, negotiation, communication skills
Team player, comfortable working in a large matrix organization, willing to lead and build consensus
Excellent technical experience
Excellent understanding of acceptance and products
Good business and GTM proven experience
Determined to get things done in time
Comfortable working in a dynamic environment where rapid or sudden changes are not unusual
Outstanding product and project management skills
MBA or equivalent a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.