At SHOPLINE, we are actively searching for highly talented writers who possess the ability to harness the power of language and employ SHOPLINE's content style guide to its fullest potential. In this role, you will be assisting the Product Operations team to craft meticulously detailed and merchant-friendly instruction manuals and FAQ materials that revolve around our diverse range of innovative SHOPLINE products and solutions.
- Develop a comprehensive understanding of SHOPLINE products and solutions, translating intricate information into clear, polished, and compelling content.
- Craft user-centric Korean product documentation tailored to the needs of SHOPLINE merchants.
- Proofread and refine AI-translated Korean Help Center articles to ensure near-native fluency, accuracy, and consistency in tone, terminology, and formatting.
- Collaborate with internal teams, including Product Management, UX Design, and Merchant Success, to clarify product intent and resolve translation ambiguities as needed.
- Adhere to SHOPLINE's content style guide to ensure consistency and coherence.
- Assess performance and quality of existing Korean articles through both quantitative and qualitative analysis, and devise strategies for enhancement
Join our dynamic team and make a significant impact by empowering our merchants with the guidance they need to thrive in the ever-evolving digital landscape. Together, we can ensure that SHOPLINE remains the go-to platform for seamless and successful e-commerce experiences.
Skills Required
- Fluent in Korean and English
- Ability to write clearly and compellingly
- Experience in proofreading or editing
- Familiarity with content style guides
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store. SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
