Process Workstream Lead - Order to Cash (O2C)

We are one of Europe’s leading suppliers of clinical laboratory testing and medical diagnostic imaging services to private and public healthcare providers, local governments, insurance companies, pharmaceutical companies and the general public. We operate laboratory and medical diagnostic imaging facilities in 14 countries: Czech Republic, Denmark, Finland, France, Italy, Norway, Peru, Portugal, Slovakia, Spain, Sweden, Switzerland, UAE, and the United Kingdom. Our network of facilities provides us with one of the broadest geographic footprints of any clinical laboratory and medical diagnostic services provider in Europe.

As the Process Workstream Lead you will be responsible for major functional process areas, you are highly knowledgeable about the specific process areas and drive good practice, sound decision making, and quality within the workstream.

Responsibilities:

• Challenge Unilabs to standardise and adopt out of the box processes and consider the context of best practice and efficient operations
• Deliver initial engagement and fit gap sessions through knowledge of the target process and solution 
• Manage stakeholders to gain alignment and understanding of design challenges in order to deliver robust process solutions that are comprehensive against each business area
• Provides task management within the process team to ensure the team completes all deliverables as per the project plan 
• Accountable for process team deliverables:

• Design requirements 
• Functional Design Document 
• Business scenarios 
• SIT test scripts 
• Support testing the solution in Systems Integration Test 

• Sign off SIT and advise business on UAT sign off 
• Work with Global Process Owners to identify and track KPI’s for process areas
• Identify opportunities for innovation and efficiency within process area
• Support GPO’s to scope and evaluate change requests across existing environment

In more details:

Process Optimization:

· Identify opportunities for process improvements and automation.

· Implement process enhancements to increase efficiency, accuracy, and compliance.

· Utilize methodologies such as Lean, Six Sigma, or like drive continuous improvement.

Stakeholder Collaboration:

· Work closely with business areas (finance, procurement, IT, and other relevant departments) to ensure project alignment and integration.

· Act as the primary point of contact for process design issues and inquiries.

· Collaborate with all teams to achieve project objectives, including 3rd party and support organisations.

Data Analysis & Reporting:

· Develop and utilize analytics and reporting tools to monitor process performance.

· Generate regular reports on project status, process metrics, and improvement initiatives.

· Conduct root cause analysis for process inefficiencies and implement corrective actions.

Compliance & Risk Management:

· Ensure processes comply with company policies, industry standards, and regulatory requirements.

· Identify and mitigate risks associated with process changes and improvements.

· Maintain accurate and up-to-date project and process documentation.

Training & Support:

· Provide training and support to team members and end-users on process-related tools and best practices.

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Experience:

• Expertise in relevant modules of D365 (FO)

• Proven experience in functional and technical capabilities within the respective process domain including as appropriate D365 etc
• Experience with process improvement methodologies and tools inc the context of technology change projects.
• Strong understanding of financial operations and best practices.

Technical Skills:

• Proficiency with ERP systems relevant to the respective process domain.
• Advanced Excel skills and familiarity with data analysis tools.
• Knowledge of process automation tools and techniques.

Soft Skills:

• Team player
• Adaptability to changes
• Critical thinking
• Strong problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.