Associate Process Manager

Key Responsibilities 

• Predictive insights (forecasting, trend analysis) for Leadership team to enable strategic business decisions

• Regional insights derived from CRM journeys (automated/adhoc campaigns) and User engagement patterns

• User behavioral scoring (Engagement, Intent, Activity etc.), RFM and Segmentation models to improve targeting and enhance conversions

• Automated MIS dashboards leveraging various data sources (GA4/GCP)
• Communicate with key stakeholders (divisional heads & local market teams) and Coordinate with internal Ops teams to ensure alignment with business KPIs, Success Criteria and outcomes

Core Requirements

• 6–8 years of relevant experience in data science (preferably in Fintech sector) with a strong bend on predictive modeling/advance analytics using BigQueryML SQL (Preferred) / Python / Similar

• Proficiency in scoring and segmentation techniques applied to CRM campaign targeting and conversion uplift

• Hands-on experience integrating data sources (GA4, GCP, GSC etc.) with visualization platforms like Looker Studio (Preferred) / Power BI / Tableau / Similar

• Proficiency in creating meaningful visualizations and interpreting digital engagement/performance metrics (GA4 basic certification preferred) 

• Ability to troubleshoot data inconsistencies/validate data sources to establish single source of truth 

• Strong stakeholder communication and problem-solving skills

• Ability to work in APAC (Singapore) shift to align with the broader team

   

Good To Have

• Advanced certification on GA4 Data & Reports/Looker Studio is a plus
• Exposure to GCP ecosystem 
• Familiarity with CRM Journeys (Automated/Adhoc Campaign)

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.