At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Process Owner Request and Knowledge__
Your role and responsibilities
In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.
The work model for the role is: #Li-hybrid
This role is contributing to the IS Global Knowledge & Proactive Support Main stakeholders are Consumer Experience Managers, Business IS, Corporate IS, and external suppliers.
You will be mainly accountable for:
Managing and transitioning global knowledge management processes to the ABB IS operating model, ensuring adherence to best practices and organizational standards
Building and maintaining a high-quality knowledge base to support self-help initiatives and reduce service desk dependency
Monitoring knowledge management effectiveness through usage metrics, self-help rates, and user experience assessments
Fostering collaboration with internal stakeholders and external suppliers to ensure continuous access to both tacit and explicit knowledge
Our team dynamics
You will join a dynamic, high-performing team committed to Consumer Experience excellence, where you will thrive and drive continuous improvement across a 150,000+ user base globally.
Qualifications for the role
7+ years of relevant IT service management experience, with at least 2 years specifically managing knowledge management initiatives
Advanced expertise in ITIL, Lean methodologies, and service management frameworks, including knowledge management, incident, and problem management processes
Strong passion for enhancing Consumer Experience and commitment to stakeholder engagement across internal domains and external suppliers
Demonstrated leadership and communication skills with proven ability to manage diverse, global stakeholder landscapes
Bachelor's degree in Computer Science or related field (Master's degree preferred)
Proficiency in ITIL certification
Fluent in English; additional language skills beneficial
What's in it for you?
Global career development opportunities within ABB's strategic IS function
Exposure to cutting-edge knowledge management practices and service operation excellence
Leadership opportunity to directly impact organizational productivity and employee satisfaction
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- 7+ years of relevant IT service management experience
- 2 years managing knowledge management initiatives
- Advanced expertise in ITIL and Lean methodologies
- Demonstrated leadership and communication skills
- Bachelor's degree in Computer Science or related field
- Proficiency in ITIL certification
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
