The Role
Own end-to-end financial crime compliance transformation projects across Client Lifecycle Management. Translate business needs into requirements and process specifications, manage plans, risks, dependencies, governance, and executive reporting, and coordinate business, operations, product, and technology stakeholders. Lead change management, user acceptance testing, automation, AI adoption, continuous improvement, and standardization while mentoring junior professionals and supporting senior leadership forums.
Summary Generated by Built In
eClerx Services Ltd is seeking a seasoned Process Manager for its Financial Crime Compliance – Operational Excellence team. Reporting to the Associate Program Manager, you will own end‑to‑end transformation projects within the Client Lifecycle Management domain, bridging business needs with technology solutions, and delivering measurable value across operations, product, and technology functions.
Responsibilities
- Lead transformation initiatives to improve operational efficiency, quality and customer outcomes.
- Gather and translate business requirements into BRDs, process flows, user stories and functional specifications.
- Define project plans, monitor milestones, manage risks, issues and dependencies across multiple workstreams.
- Facilitate governance meetings, track actions and provide executive updates and management reports.
- Build and maintain strong partnerships with Business, Operations, Technology and Product stakeholders.
- Drive change management, business adoption and user acceptance testing for new processes and solutions.
- Identify and implement automation, AI and digital capabilities to enhance process performance.
- Mentor junior Business Analysts and Transformation professionals, ensuring quality deliverables.
- Represent the FCC Transformation function in senior leadership forums and cross‑functional committees.
- Promote continuous improvement and standardisation across FCC operations.
- Bachelor’s degree in Business, Finance, Technology or a related discipline.
- 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services.
- Proven track record in transformation, business analysis and strategic change initiatives.
- Hands‑on experience working with cross‑functional teams in Agile or project‑based environments.
- Strong stakeholder management skills with the ability to influence senior leadership.
- Proficiency in Microsoft Excel, PowerPoint and Visio (or equivalent process‑mapping tools).
- Exposure to Power BI, Power Platform and AI‑enabled productivity tools is preferred.
- Domain expertise in KYC, AML, CDD, EDD, sanctions screening, PEP screening and risk assessment.
- Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching.
- Ability to independently manage complex initiatives and ensure delivery continuity.
Skills Required
- Bachelor's degree in Business, Finance, Technology, or a related discipline
- 9-14 years of experience in Financial Crime Compliance, Client Lifecycle Management, or Financial Services
- Proven experience in transformation, business analysis, and strategic change initiatives
- Experience working with cross-functional teams in Agile or project-based environments
- Strong stakeholder management skills and ability to influence senior leadership
- Proficiency in Microsoft Excel, PowerPoint, and Visio or equivalent process-mapping tools
- Exposure to Power BI, Power Platform, and AI-enabled productivity tools
- Domain expertise in KYC, AML, CDD, EDD, sanctions screening, PEP screening, and risk assessment
- Strategic thinking, analytical problem solving, executive communication, decision making, and coaching skills
- Ability to independently manage complex initiatives and ensure delivery continuity
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
