The Process Manager – FCC Transformation & Business Analysis will spearhead strategic initiatives within the Financial Crime Compliance (FCC) Operational Excellence team. Reporting to the Associate Program Manager, you will bridge business and technology, translate complex requirements into scalable solutions, and ensure delivery of high‑impact projects that enhance operational efficiency, quality, and customer outcomes across the Client Lifecycle Management landscape.
Responsibilities- Lead transformation initiatives to improve operational efficiency, quality and customer outcomes.
- Identify process improvement opportunities and design scalable business solutions.
- Gather and document functional requirements, create BRDs, process flows, user stories and specifications.
- Own end‑to‑end project delivery, define plans, monitor milestones and manage risks, issues and dependencies.
- Facilitate governance meetings, track actions and provide executive updates and management reports.
- Build and maintain strong partnerships with Business, Operations, Technology and Product stakeholders.
- Drive change management, business adoption and user acceptance testing (UAT) activities.
- Identify and champion automation, AI and digital tools to enhance process efficiency.
- Mentor junior Business Analysts and Transformation professionals, ensuring quality deliverables.
- Represent the FCC Transformation function in senior forums, influencing decisions and ensuring continuity.
- Bachelor’s degree in Business, Finance, Technology or a related discipline.
- 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services.
- Proven track record in transformation, business analysis and strategic change initiatives.
- Experience working with cross‑functional teams in Agile or project‑based environments.
- Strong stakeholder management skills with the ability to influence senior leadership.
- Hands‑on expertise with Microsoft Excel, PowerPoint and Visio (or equivalent).
- Familiarity with Power BI, Power Platform and AI‑enabled productivity tools (preferred).
- Domain knowledge in KYC, AML, CDD, EDD, sanctions and PEP screening.
- Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching.
- Ability to independently manage multiple complex initiatives and deliver high‑quality outcomes.
Skills Required
- Bachelor's degree in Business, Finance, Technology, or a related discipline
- 9-14 years of experience in Financial Crime Compliance, Client Lifecycle Management, or Financial Services
- Experience in transformation, business analysis, and strategic change initiatives
- Experience working with cross-functional teams in Agile or project-based environments
- Strong stakeholder management skills and ability to influence senior leadership
- Expertise with Microsoft Excel, PowerPoint, and Visio or equivalent
- Familiarity with Power BI, Power Platform, and AI-enabled productivity tools
- Domain knowledge in KYC, AML, CDD, EDD, sanctions, and PEP screening
- Strategic thinking, analytical problem solving, executive communication, decision making, and coaching skills
- Ability to independently manage multiple complex initiatives and deliver high-quality outcomes
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
