Associate Process Manager

Posted 3 Days Ago
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Mumbai, Maharashtra, IND
In-Office
Mid level
Analytics
The Role
Oversee web publishing operations using CoreMedia CMS, lead digital publishers, manage campaign deliverables, and ensure pre- and post-deployment quality. Responsibilities include CMS workflow optimization, client communication, operational reporting, team mentoring, content trend research, SEO, analytics, and executive presentations.
Summary Generated by Built In

Role Overview

We are looking for an experienced Web Publishing Manager with 3–5 years of hands-on expertise in CoreMedia CMS to oversee content deployment, lead a team of digital publishers, and maintain seamless client communications. In this role, you will bridge technical publishing operations with strategy—ensuring high quality standards, managing campaign deliverables, and optimizing CMS workflows.

Key Responsibilities

  • CoreMedia & Technical Leadership: Provide technical support and guidance to the publishing team on CoreMedia (and secondary platforms like Contentful, AEM, or Drupal). Proactively research new CMS features, tool editions, and publishing best practices to implement across the team.

  • Campaign & Delivery Management: Oversee end-to-end client deliverables, ensuring all publishing tasks align with client campaign calendars and turnaround timelines.

  • Quality Control & Live Audits: Enforce rigorous pre-deployment QC and conduct post-deployment production checks to ensure flawless site layout, functionality, and brand alignment.

  • Team Management & Operations: Lead and mentor a team of content publishers. Track operational metrics, resource utilization, and productivity to produce insightful weekly reports and executive presentations.

  • Content Strategy & Industry Trends: Research industry trends and target audience behaviors to recommend fresh content ideas. Leverage data insights to refine future publishing strategy.

  • Client & Stakeholder Communication: Maintain clear, proactive, and professional communication with clients and cross-functional teams.

Technical & Critical Competencies

  • CMS Expertise: 3–5 years of deep hands-on experience in CoreMedia CMS and web publishing. Exposure to other enterprise CMS platforms (Contentful, AEM, Drupal) is a strong plus.

  • Analytics & SEO: Good working knowledge of SEO publishing best practices and web analytics tools (e.g., Adobe Analytics/Omniture/SiteCatalyst).

  • Reporting & Data Analysis: Intermediate-to-advanced proficiency in MS Excel and PowerPoint for data analysis, performance tracking, and executive reporting.

  • Team Leadership: Demonstrated experience managing team workflows, resource allocation, and quality output.

Skills Required

  • 3-5 years of hands-on experience with CoreMedia CMS and web publishing
  • Experience providing technical guidance and support to publishing teams
  • Knowledge of SEO publishing best practices and web analytics tools such as Adobe Analytics
  • Intermediate-to-advanced proficiency in Microsoft Excel and PowerPoint
  • Experience managing team workflows, resource allocation, and quality output
  • Experience with Contentful, Adobe Experience Manager, or Drupal

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: Mumbai, Maharashtra
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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