Process Manager

Posted Yesterday
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Mumbai, Maharashtra, IND
In-Office
Senior level
Analytics
The Role
Lead and mentor developers responsible for an enterprise order management system. Architect scalable Python and Django solutions, database schemas, workflow modules, user management, role-based access controls, reporting dashboards, Excel exports, and monitoring capabilities. Establish coding standards, conduct reviews, configure master data and utilities, and oversee error tracking to ensure reliability. The role also explores agentic AI applications for automating complex order workflows and intelligent decision-making.
Summary Generated by Built In

Role Overview: We are seeking an experienced Full Stack Python Team Lead with 8+ years of software development and leadership experience to oversee our enterprise Order Management system. In this role, you will architect robust solutions, mentor a team of developers, and drive the end-to-end delivery of complex workflow modules. 

Technology Stack: • Backend: Python, Django • Frontend: HTML, CSS, Bootstrap • Database: SQL Server 2018 

Key Responsibilities: 

• Technical Leadership: Lead, mentor, and manage a team of developers in designing and maintaining modules for order creation, tracking, and full lifecycle management. • System Architecture: Architect scalable backend processes and database schemas (SQL Server 2018) for tracking employee attendance, active sessions, and detailed work activities. • Advanced User Management: Oversee the implementation of enterprise-grade user management systems, enforcing strict Role-Based Access Control (RBAC), team structuring, and permission configurations. • Reporting Strategy: Drive the technical strategy for comprehensive reporting and dashboarding modules, ensuring optimized performance for Excel data exports and system monitoring metrics. • Quality & Configuration: Establish coding standards and review processes. Oversee the configuration of miscellaneous master data, utilities, and high-level error tracking matrices to ensure system reliability. 

Good to Have: 

• Agentic AI Knowledge: Understanding of agentic AI concepts and frameworks (e.g., LLM agents, LangChain, AutoGPT) to explore opportunities for automating complex order workflows, intelligent decision-making, and enhancing system capabilities.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Skills Required

  • 8+ years of software development and leadership experience
  • Experience with Python
  • Experience with Django
  • Experience with HTML, CSS, and Bootstrap
  • Experience with SQL Server 2018
  • Experience architecting scalable backend processes and database schemas
  • Experience leading, mentoring, and managing software developers
  • Agentic AI concepts and frameworks, such as LLM agents, LangChain, or AutoGPT

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: Mumbai, Maharashtra
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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