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The Role
Manages branch process adherence, vigilance visits, sales audits, account-opening reviews, fraud investigations, unusual-event closure, counterfeit-note reporting, and control improvement initiatives. Leads teams and agencies, identifies emerging fraud patterns, strengthens operational controls, tracks branch audit performance, and coordinates with legal and government enforcement agencies.
Summary Generated by Built In
Role : RCU Process Manager
Grade : M4/M5
Location: Pune, MH
Job Description
- Process Support Visits to Branches for Process Adherence
- Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes
- Conducting SPARC – Sales Audits of Sales Teams
- Pre and Post Account opening sampling of data for RCU
- Manage Team & Agencies to drive field level Initiatives, activities & Investigations
- Follow ups on the Unusual Events to ensure timely closure
- Support for counterfeit note reporting to authorities
- Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures.
- Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes.
- Liaison with legal & other govt. enforcement agencies
The measurable will be –
- Branch Audit Ratings
- Effectiveness of control in the branches in terms of tracking control items
- Critical findings in the vigilance visits
- Number of Unusual Events coming out of the branches and their closures
Number of STRs coming out of th
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The Company
What We Do
Kotak Mahindra Group is an Indian financial services conglomerate founded in 1985. Its flagship Kotak Mahindra Bank provides commercial banking and serves individuals and corporate customers through banking, lending, payments, and corporate solutions. Across the wider group, offerings include stock broking, mutual funds, life insurance, and investment banking, addressing diverse personal and corporate financial needs across India.
