Position Title - Team Member – RL PROCESS Team
Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5
Job Role:
Job Role
- Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
- Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
- Identification of existing processes for revision / updation.
- Providing tailor made solutions to Branches for specific business requirements.
- Provide assistance to product / operations /management.
- The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
- Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
- Handling query desk for quick resolution of queries / clarifications raised by channel
Job Role
Job Requirements:
- Excellent written and oral communication skills
- In depth knowledge about Branch Banking Products, Operations and Processes
- Knowledge about Deceased claim related process is mandatory
- Summary recommendations from SMEs for process improvements and other findings
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Should be aware of competitive practices.
- Knowledge of Regulatory Guidelines
- Ability to work and close tasks independently
- Strong spoken and written Communication skills
- Assertive attitude
- Good analytical skills & eye for details
- Keen eye for market intelligence and competition.
- Strong follow up ability & keenness to complete tasks
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Job Role
If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________
Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”
Application:
Skills Required
- Excellent written and oral communication skills
- In-depth knowledge of branch banking products, operations, and processes
- Knowledge of deceased claim-related processes
- Ability to provide recommendations for process improvements and findings
- Ability to identify and implement business process re-engineering opportunities
- Awareness of competitive practices
- Knowledge of regulatory guidelines
- Ability to work independently and close tasks
- Assertive attitude
- Strong analytical skills and attention to detail
- Awareness of market intelligence and competition
- Strong follow-up ability and commitment to completing tasks
What We Do
Kotak Mahindra Group is an Indian financial services conglomerate founded in 1985. Its flagship Kotak Mahindra Bank provides commercial banking and serves individuals and corporate customers through banking, lending, payments, and corporate solutions. Across the wider group, offerings include stock broking, mutual funds, life insurance, and investment banking, addressing diverse personal and corporate financial needs across India.
