Position: Critical Infrastructure Engineer
Location: Mumbai
Shift: 24x7
Experience: 3 to 12 years monitoring critical infrastructure systems, especially power and HVAC, and team leading experience
An Ideal candidate would be the one with HVAC + Power + Data Center/Telecom experience
Role Summary:
In a Data Center/ Telecom environment, monitor, maintain, and proactively manage the health, performance, and uptime of all critical infrastructure systems — including power supply and HVAC systems — in real time. Ensure uninterrupted operations by identifying and addressing potential issues promptly, maintaining optimal environmental conditions, and adhering to all operational standards and compliance requirements.
Roles & Responsibilities:
✅ Power Systems Monitoring — Monitor UPS, generators, and electrical panels; track load, efficiency, and anomalies.
✅ HVAC Monitoring — Ensure optimal temperature/humidity; monitor CRACs, air handlers, and cooling units.
✅ Real-Time Alerts & Response — Set up alerts; respond immediately; perform diagnostics and escalate issues.
✅ Data Logging & Reporting — Maintain logs; prepare daily/weekly/monthly reports; document incidents.
✅ Troubleshooting — Diagnose root causes; coordinate with technicians/vendors for timely resolution.
✅ Preventive Maintenance — Track schedules; set alerts to avoid downtime.
✅ Compliance — Ensure systems meet industry standards; support audits and maintain documentation.
Technical & Functional skills:
- Strong troubleshooting, analytical, and documentation skills
- Calm under pressure in high-availability environments
- Excellent written and verbal communication skills in English
About the Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Skills Required
- 3 to 12 years monitoring critical infrastructure systems (power and HVAC) with team leading experience
- Experience with HVAC, Power systems, and Data Center/Telecom environments
- Monitor UPS, generators, and electrical panels; track load, efficiency, and anomalies
- Monitor CRACs, air handlers, and cooling units to maintain optimal temperature and humidity
- Set up real-time alerts, respond to incidents, perform diagnostics and escalate issues
- Maintain data logs and prepare daily/weekly/monthly reports; document incidents
- Plan and track preventive maintenance schedules to avoid downtime
- Ensure compliance with industry standards and support audits, maintain documentation
- Strong troubleshooting, analytical, and documentation skills
- Calm under pressure in high-availability environments
- Excellent written and verbal communication skills in English
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
