Associate Process Manager

Posted 6 Days Ago
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Mumbai, Maharashtra, IND
In-Office
Expert/Leader
Analytics
The Role
Lead .NET development teams, define architecture and solutions, manage end-to-end project delivery, mentor developers, run Agile ceremonies, ensure quality/security, and liaise with stakeholders to translate business needs into technical solutions.
Summary Generated by Built In

Job Summary

A .NET Technical Lead (PM/SPM) is a senior role responsible for:

  • Leading .NET-based software development teams
  • Driving technical architecture and solution design
  • Managing end-to-end project delivery
  • Acting as a bridge between business stakeholders and engineering teams

They combine deep technical expertise in Microsoft .NET stack with project/program management skills to ensure timely, high-quality delivery of applications. 

 Core Role Pillars

The role typically spans 4 key areas:

  • Technical Leadership
  • Project / Program Management
  • People & Delivery Management
  • Stakeholder & Business Management

1. Technical Leadership Responsibilities

  • Define technical architecture and design using .NET, C#, APIs, and microservices
  • Guide the team on best practices, coding standards, and frameworks
  • Review code, solution design, and architecture decisions
  • Solve complex technical issues, performance bottlenecks, and scalability challenges
  • Ensure security, data protection, and system reliability
  • Drive adoption of modern technologies (cloud, DevOps, automation) 

 2. Project / Program Management Responsibilities

  • Define project scope, timelines, milestones, and deliverables
  • Create project plans, estimations, and resource allocation
  • Track progress and ensure on-time delivery
  • Manage risks, dependencies, and issue resolution
  • Drive Agile ceremonies (Sprint planning, stand-ups, retrospectives)
  • Ensure quality, governance, and compliance with SDLC
  • Monitor overall project health, budget, and performance metrics 

 3. Team & People Management

  • Lead a team of developers, QA, and engineers
  • Mentor junior and mid-level developers
  • Conduct code reviews and technical coaching
  • Build team capability and ensure productivity
  • Support hiring, onboarding, and performance improvement

4. Stakeholder & Business Management

  • Work with clients, product owners, and business stakeholders
  • Translate business requirements → technical solutions
  • Manage stakeholder expectations and communication
  • Participate in solution discussions, feasibility analysis, and cost evaluation
  • Provide status reports, dashboards, and updates

Key Skills Required

🔹 Technical Skills

  • .NET technologies: .NET Core, ASP.NET, C#
  • Web APIs, Microservices, REST services
  • Database: SQL Server, performance tuning
  • Frontend basics: Angular / React (preferred)
  • Cloud: Azure / AWS
  • DevOps: CI/CD, Git, pipelines
  • Design patterns, OOP concepts

🔹 Project / Leadership Skills

  • Agile / Scrum delivery
  • Project planning & estimation
  • Risk management
  • Stakeholder communication
  • Resource & team management
  • Decision-making & problem-solving

🔹 Soft Skills

  • Leadership & mentoring
  • Communication (technical + business)
  • Analytical thinking
  • Conflict resolution
  • Ownership mindset

Qualifications & Experience

  • Bachelor’s degree in Computer Science / IT
  • Typically 8–15+ years experience
  • Strong experience in: 
    • .NET development
    • Architecture design
    • Team leadership
    • Project delivery

Deliverables / Key Outcomes

A .NET Tech Lead is measured on:

  • Successful project delivery (time, quality, cost)
  • Scalable and stable architecture
  • High team productivity and code quality
  • Customer satisfaction
  • Reduced production issues and defects
About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Skills Required

  • Bachelor's degree in Computer Science or IT
  • 8-15+ years of experience in software development and delivery
  • .NET development experience
  • Architecture and solution design experience
  • Team leadership and people management experience
  • Project delivery and program management experience
  • .NET Core
  • ASP.NET
  • C#
  • Web APIs, Microservices, REST services
  • SQL Server and performance tuning
  • Cloud experience (Azure or AWS)
  • DevOps, CI/CD, Git, pipelines
  • Agile / Scrum delivery experience
  • Frontend basics (Angular or React)

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: Mumbai, Maharashtra
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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