Lead Consultant - Adobe Experience Platform (AEP) & Adobe Journey Optimizer (AJO)
Location: India -Mumbai/ Pune/ Chandigarh/Gurugram/Bengaluru (Hybrid)
Experience: 8+ Years
Employment Type: Full-time (FT) - Digital
About the Role:
We are seeking a Lead Consultant with strong expertise in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to lead the design, implementation, and optimization of customer data and cross-channel journey orchestration solutions. This role requires a blend of strategic thinking and hands-on execution, with a focus on translating business requirements into scalable solutions across data, audience, and campaign layers while ensuring effective governance and performance.
Core Specialization
Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), RTCDP, XDM Data Modelling & Architecture, Journey Orchestration, Offer Decisioning, API Integration, Audience Segmentation, Data Ingestion & Transformation, Stakeholder Management, SQL, Adobe REST APIs
Key Responsibilities:
- Lead end-to-end solution design and implementation across AEP (RTCDP) and AJO
- Define and manage XDM schemas, datasets, and identity resolution for unified customer profiles
- Develop and activate audience strategies, including segmentation and audience qualification for targeted marketing campaigns
- Design, build, and execute customer journeys and campaigns in AJO
- Configure and manage channels such as Email, SMS, and Push notifications
- Implement and optimize offer decisioning and personalization use cases
- Manage data ingestion (batch and streaming) ensuring data quality and consistency
- Integrate AEP/AJO with external systems using APIs and SDKs
- Ensure adherence to data governance, privacy, and consent frameworks
- Perform testing of audiences, journeys, and campaigns prior to activation
- Monitor campaign performance and derive actionable insights for optimization
- Troubleshoot data, journey, and integration issues across the platform
- Collaborate with cross-functional teams to translate requirements into scalable solutions
- Provide technical leadership and mentor junior team members
- Design and build scalable ETL pipelines to unify customer data across diverse enterprise systems.
- Ensure high data quality through validation rules, monitoring frameworks, and continuous data governance practices.
- Serve as a platform expert with POC or implementation experience in AEP Real-Time CDP
- Strong understanding of AJO modules including but not limited to Campaigns & Journeys along with activities involved in it – Events, Audience, Orchestration activities, Content Fragments, Channel configurations.
- 10+ years of experience in Adobe Experience Cloud or related digital marketing technologies
- 4+ years of hands-on experience with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO)
- Strong experience in XDM data modelling, Audience segmentation, Data ingestion (batch and streaming), Journey and campaign design in AJO
- Proven experience with AEP/AJO API integrations
- Solid understanding of RTCDP concepts
- Experience working with REST APIs, JSON, and system integrations
- Strong problem-solving and analytical skills
- Effectively communicate technical concepts to both technical and non-technical audiences.
- Collaborate with cross-functional teams (e.g. Martech, Marketing Operations, Adobe Support) to understand the issues and support fixing problems.
- Stay abreast of the latest advancements in AEP and related technologies.
- Continuously learn and expand your knowledge of data management, data science, and customer experience.
- Adobe Experience Cloud tool certification (either Adobe RT-CDP, Adobe Journey Optimizer is a plus)
- Experience with Adobe Target, Customer Journey Analytics, or Adobe Analytics
- Exposure to Adobe Launch / Web SDK implementations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience with agile methodologies and project management.
- Knowledge of JavaScript or Python for automation use cases
- Good to have knowledge and understanding to develop and implement custom solutions within the AEP environment using Adobe REST APIs and scripting languages (e.g., JavaScript, Python) and other relevant tools for any required automation use-cases
Must have Skills & Qualifications
Good to Have
Minimum Qualifications
Bachelor’s degree in Engineering, Computer Science, or a related field
About eClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
About eClerx Digital
eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
A Trusted Innovation Partner, Delivering Business Results | eClerx
eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.
Skills Required
- Bachelor's degree in Engineering, Computer Science, or related field
- 8+ years of overall experience
- 10+ years of experience in Adobe Experience Cloud or related digital marketing technologies
- 4+ years hands-on experience with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO)
- Strong experience in XDM data modelling, audience segmentation, data ingestion (batch and streaming), and journey/campaign design in AJO
- Proven experience with AEP/AJO API integrations and working with REST APIs and JSON
- Experience designing and building scalable ETL pipelines and ensuring data quality through validation and monitoring
- Solid understanding of RTCDP concepts, identity resolution, and unified customer profiles
- Experience testing audiences, journeys, and campaigns prior to activation and monitoring campaign performance
- Experience troubleshooting data, journey, and integration issues across platforms
- Strong problem-solving, analytical skills, and ability to communicate technical concepts to technical and non-technical audiences
- Experience providing technical leadership and mentoring junior team members
- Adobe Experience Cloud tool certification (RT-CDP or AJO)
- Experience with Adobe Target, Customer Journey Analytics, or Adobe Analytics
- Exposure to Adobe Launch / Web SDK implementations
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Knowledge of JavaScript or Python for automation and custom solution development
- Experience with agile methodologies and project management
- Understanding of data governance, privacy and consent frameworks
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
