Process Manager- Consumer Bank Marketing

Job Description
Join a great team that leads compliance reviews for regulatory obligations for all marketing materials across various marketing channels and financial education initiatives. As an integral part to the marketing material review process, provide guidance and support to key stakeholders/ to ensure compliance with applicable regulatory requirements and internal policies.
As a Process Manager within Consumer Bank Marketing, you will be viewed as a subject matter expert for all applicable consumer deposit regulatory obligations and will be required to provide compliance subject matter expertise. You work well with others, exhibit keen insight, strong attention to details, uses good judgement, and has strong problem-solving skills that will be used to enhance efficiencies, manage risk, and support a strong controls environment within the first line of defense framework.
Job responsibilities

• Advise business partners on compliance requirements, providing compliance support / insights relating to the implementation of new/enhance products/services, and effectively providing compliance directional guidance and regulatory requirements
• Perform compliance monitoring and reporting activities
• Maintain current procedures documents and training materials
• Provide key support on all internal exams / audits and all federal regulatory examinations and inquiries
• Maintain a strong and highly effective working relationships with key partners within the legal and compliance organization
• Consider the audience point of view - considering all factors on who is receiving this marketing message.
• Assess regulatory impact - applying regulatory knowledge and expertise as it relates to what is possible under the law
• Work with various departmental workflow/ job management systems (i.e. Adtrax)

Required qualifications, capabilities, and skills

• 7+ years' experience working with consumer deposit products marketing and business-to-business regulatory compliance / legal knowledge
• In-depth banking experience which includes strong working knowledge of advertising/marketing creative and content development practices
• Knowledge of various marketing channels such as direct mail, e-mail, digital and social media
• Expert knowledge of consumer-focused deposit regulations
• Strong familiarity with other consumer protection and deposit regulations at both state and federal levels
• Ability to maintain composure and a positive attitude while simultaneously leading multiple initiatives of varying size and complexity within a fast-paced, results driven environment.
• Excellent decision maker with ability to prioritize and manage multiple tasks with a strong sense of urgency
• Ability to build relationships based on trust and open communication while working within and supporting a strong team-centric environment
• Demonstrate excellent interpersonal communication and time management skills.
• Bachelor's degree

Preferred qualifications, capabilities, and skills

• Internal Chase compliance experience
• Certified Regulatory Compliance Manager

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.