Process Excellence Director

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Process Excellence Director will lead our efforts in enhancing organizational processes through continuous improvement initiatives. This role involves developing and implementing strategies to enhance operational efficiency, reduce waste, and optimize workflows across the organization. The ideal candidate will have a strong background in process improvement methodologies such as Lean, Six Sigma, and Kaizen, and a proven track record of driving significant improvements in business processes.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

• Lead and manage process improvement projects across various departments.
• Develop and implement process excellence strategies to improve efficiency and effectiveness.
• Collaborate with senior leadership to identify key areas for improvement and prioritize initiatives.
• Lead cross-functional teams to ensure successful execution of new processes
• Utilize process improvement tools such as Lean, Six Sigma, and Value Stream Mapping to drive optimization.
• Conduct root cause analysis and process mapping to document current state processes and identify bottlenecks.
• Design future state processes and oversee the implementation of changes.
• Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.
• Provide training and coaching to teams on process excellence concepts and tools.
• Foster a culture of continuous improvement by communicating initiatives, progress, and results.
• Evaluate the impact of process changes and conduct post-implementation reviews to assess outcomes.
• Stay up to date with industry trends and best practices in process improvement
• Facilitate change management and encourage a culture of continuous improvement

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Business, Engineering, or related field (required)
• Master's degree (preferred)
• Minimum of 8 years’ experience in process improvement (required)

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Certification in Lean Six Sigma or other process improvement methodologies (required)

FUNCTIONAL SKILLS

• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• Ability to work collaboratively with cross-functional teams
• Experience in developing and monitoring KPI’s
• Knowledge of industry regulations and standards
• Proven experience in leading process improvement initiatives.
• Excellent project management skills with the ability to lead and manage multiple initiatives simultaneously
• Experience with change management principles and practices
• Strong attention to detail

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

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