Process Engineer II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities
Key Responsibilities:

• Designs and implements changes to operational processes that improve results and reduce inefficiencies
• Coordinates with a variety of business units to develop, test and refine new business processes / practices
• Leverages data to drive continuous improvement in areas such as productivity, network availability, quality, and technician dispatch
• Teaches back lessons learned and key findings to departments with recommendations for changes and updates for training
• Creates a roadmap for tools and technology needed to ensure improvement to our customer and intra and inter-departmental experience
• Serves as Subject Matter Expert by fully understanding the process and the impact to the operation of the overall business
• Uses Lean Six Sigma and/or other process tools to detect operational trends, determine root cause, and present findings and recommendations to a wide audience, including senior leadership for continuous improvement
• Identifies opportunities for process improvement to create efficiencies, improve the team member experience, and/or reduce costs
• Maps out processes through BPMN modeling and documents job aids, methods of procedures, standard operating procedures, policies, etc.
• Supports process automation scoping and development
• Participates in learning new technology, process improvement methodologies, and areas of the business

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree from four-year college or university and at least 3 years of equivalent experience
• Six Sigma/Lean certification (Green belt at a minimum)
• Extensive knowledge of Microsoft Office and/or Google Suite; SQL, Python or any analytical tool experience a plus
• Tactful communication (written and presentation) style; need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels
• Experience leading by influence, and success in being a driver of change in an organization

Skills and Qualifications:

• Clear understanding of process tools and methodologies
• Ability to work with cross-functional teams to perform process analysis, improvement and implementation on a national scope
• Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus
• Self driven with the ability to plan and organize their own work around expected deadlines
• Demonstrated ability to write technical procedure documents and process flows
• Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities

Visa sponsorship not available for this role
Salary Ranges
Compensation: $83,160.00/Year - $136,625.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )