Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 79 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.
As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.
Every day, our teams are making trade happen. Join us!
Operations believes in creating an exciting work environment in which we can develop professional skills around leading change, inspiring teams and developing professional collaboration in an international environment. We have an exciting journey of continuous improvements in the Central and Eastern European Region of Coface. We believe in sharing knowledge and collaboration, because only if we can improve ourselves, we will be able to help Coface improve sustainably.
Job Description- Management and oversight of organizational processes to ensure efficiency and effectiveness.
- Analysis of existing processes to identify areas for improvement and implement changes.
- Identification of areas for improvement within Coface operations.
- Developing tactics for carrying out improvements.
- Enabling culture of continuous improvement.
- Enabling Coface to digitize, standardize, and automate business processes.
- Make it easier to drive and respond to change rapidly and roll out new or updated processes in real-time.
- Collaboration with various departments to streamline operations and integrate new processes.
- Developing strategies and plans for process improvements.
- Implementing process changes, ensuring minimal disruption to operations.
- Facilitating workshops and meetings to generate process improvement ideas.
- Evaluating the impact of process changes and adjusting strategies as necessary.
- Maintaining documentation on processes.
- 3+ years of experience in business process management.
- Good knowledge of BPMN and other process mapping notations.
- Excellent level of English required; third language preferred.
- Proven ability to facilitate change with operations teams.
- Being passionate about optimization and productivity improvement.
- Excellent ability to communicate and influence at all levels of the organization.
- Experience in working for multinational organization
- Proven leadership capacity, authenticity, collaboration and open communication.
- Ability to bring all insights from different operations teams together so that the system can continuously keep improving.
- Ability to set clear goals, priorities and standards, strong orientation to results, eager for achievements.
Optional:
- Knowledge of lean or six sigma methodologies. Any certification (or similar) will be an advantage.
- Experience in working as Operations leader (middle-management position).
- Project Management experience.
- Experience in Financial Sector.
WE OFFER:
- Stable employment with an employment contract at a company with a 79-year tradition in the insurance industry, operating in 57 countries
- Laptop, phone (as required), and if needed – a monitor for your home office setup
- Co-financing of private medical care at PZU, a Multisport card, and life insurance – we offer packages for both you and your loved ones
- Access to the MultiLife wellbeing platform to support your health, fitness, and inner peace
- Subsidies for daycare or kindergarten, leisure and Christmas vouchers
- A referral bonus (up to 1500 PLN) if someone you recommend joins our team
- A flexible, hybrid work model – balance your professional and personal life by working in a way that suits you best
- Work in a newly renovated office in Warsaw, located just 2 minutes from Warsaw West Railway Station
- A comprehensive 3-month onboarding process – your "buddy" will introduce you to our product, sales strategy, and organization
- Free platform for learning up to 6 foreign languages - also in the form of group classes with a teacher during working hours
- Opportunities for growth within the group and region, thanks to participation in international recruitments and collaboration with Coface branches abroad
- The chance to take part in a mentoring program – also available for new employees
- Subsidies for postgraduate studies
- Integration events, CSR activities, volunteer programs, and charity initiatives – we do good and think about others.
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What We Do
With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~50,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.
