Senior Business Process Analyst - Process Excellence

For Linklaters Warsaw, we are currently recruiting for the Senior Business Process Analyst role.

About the Team
You will join Linklaters Global Solutions (LGS) as part of the team of transformation and process excellence specialists, focused on delivering change in an international, cross-functional environment. As Senior Business Process Analyst, you will work independently within established methodologies and frameworks, drawing on your experience and strong stakeholder management skills to drive successful outcomes. You will baseline, map and analyse the processes, define scope of process optimisations, process enhancements, standardization opportunities and deliver process improvements in partnership with colleagues across global teams.

You will be responsible for:

Transformation delivery:

• Applying process mapping and process analysis tools and methodologies to identify gaps and opportunities for improvement.

• Defining scope, timelines and sizing of the transformation initiatives.

• Running root cause analysis to identify define process improvement opportunity.

• Applying continuous improvement, lean management, six sigma tools to identify process pain points and optimisation opportunity.

• Leading process assessment, facilitating process analysis workshops, engage with stakeholders to build improvement buy-in.

• Defining opportunity statements and frames business cases.

• Managing business case development, requirements gathering and post-implementation benefit tracking.

• Acting as engagement lead on more complex topics.

• Identifying and driving standardisation opportunities across markets, departments and business functions.

• Ensuring all transformation activities comply with internal processes, standards, and regulations.

• Managing risks through proactive identification of owners and developing mitigation plans.

• Project managing implementation of transformation initiatives.

Stakeholder management:

• Building and maintaining strong relationships with key stakeholders at all levels to jointly identify and deliver process improvement and transformation initiatives.

• Regularly aligning with stakeholders to understand their needs, priorities and evolving expectations.

• Maintaining open and transparent communication, providing proactive updates on progress and challenges.

Apply if you:

• Have a track record in managing or supporting delivery of optimization and transformation projects within complex matrix international organisations.

• Have proven experience in process analysis and optimisation.

• Have 4+ years of relevant experience gathered in an international, diverse environment, preferably within a professional services area.

• Have practical experience in stakeholder management at different levels of organisational structure, engagement planning and ability to collaborate and influence cross-functionally at all levels.

• Have good understanding of GBS, SSC, or BPO delivery models, business functions, and change management techniques.

• Have practical continuous improvement, process analysis and change management capabilities.

• Understand change management approach and techniques.

• Thrive working as part of a diverse team - valuing collaboration, cultivating relationships, and bringing people together for collective success.

• Are confident using English (C1/C2) to engage clearly and appropriately with stakeholders at all levels across the organization.

• Are highly proficient in Microsoft PowerPoint and Excel, using these tools for analysis and presentation.

• Have practical experience working with process mapping tools such as Visio, Signavio, BlueWorks, Process360, etc. and understand the BPMN standards.

• Have a strong drive for achieving goals and delivering measurable outcomes, demonstrating accountability for performance.

• Adapt swiftly in a changing environment, managing ambiguity with a positive and flexible mindset.

• Proactively drive, promote and implement changes and innovation within the organisation, while helping others to adapt into a new ways of working

• Have an analytical mindset and problem-solving abilities and strong stakeholder management capabilities.

Location

• Warsaw (hybrid model – min. 2 days per week at the office)

Type of contract

• Contract of employment

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private medical care

• Free in-house fitness centre

• Life insurance

• Worldwide travel insurance for business and non-business travel

• Benefit Multisport club card or subsidised travel card

• Wide range of training opportunities

About Linklaters
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.
We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

What sets us apart

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.