As a Process Associate you will work closely with your colleagues abroad helping them to administratively support their sales process (from contract creation up to the billing part). In this way you can have a great impact on the quality of our brand and processes in front of our customers and thus help to improve the flow of urban life in the world.
What would be your daily responsibilities?
Creating customer accounts and responding to internal requests;
Administrating and modifying important contracts (in SAP);
Managing master data and analyzing potential errors (in MS Excel);
Supporting billing/invoicing process to ensure end-to-end process;
Providing back-reporting and quality checks;
Qualifications and Skills:
Strong customer service mindset with excellent interpersonal and communication skills. (Italian C level, English B level)
Attention to detail and a meticulous approach to document preparation and management.
Proficiency in using different software and systems for data entry, document creation, and communication. (Microsoft 365)
Ability to adapt and learn new tools quickly to support efficient workflow processes.
Strong organizational skills to manage multiple tasks and prioritize effectively.
Collaborative attitude and willingness to work closely with teams and stakeholders
We offer you the basic salary starting from 1 550 EUR/gross, but the final compensation will be agreed with regard to your experience.
Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:
International working environment (over 25 nationalities in house);
Finish working culture with strong tradition and innovative spirit;
Job rotation opportunities (career growth support);
Interesting language learning budget (courses);
Regular soft & hard skills training available for you;
Cafeteria - Online Benefit portal (different brands/partners to shop);
Annual Performance Bonus;
Extra vacation day & sick days.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Italian language proficiency at C level
- English language proficiency at B level
- Strong customer service mindset
- Excellent interpersonal and communication skills
- Attention to detail and meticulous document preparation and management
- Proficiency with software and systems for data entry, document creation, and communication
- Microsoft 365 proficiency
- Ability to learn new tools and adapt quickly
- Strong organizational and prioritization skills
- Collaborative attitude and willingness to work with teams and stakeholders
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
