- Create, update and refine strategic policy and procedure documentation in defined templates
- Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need
- Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals
- Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels
- Managing and prioritizing work to best service internal customers
- Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures, and effectively facilitate working sessions and communicate with stakeholders.
- Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes, identify gaps and produce accurate, compliant documentation.
- Strong prioritization, planning, and organizational skills to manage competing deadlines, maintain version control, and deliver multiple procedure updates concurrently in a fast-paced environment.
- Proven stakeholder management and problem-solving skills to partner across functions, ask probing questions, drive alignment, and build trust with process owners and reviewers.
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Self-motivation, accountability, and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.
- Equivalent practical experience in procedure/technical writing or knowledge management.
Preferred qualifications, capabilities, and skills:
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint) a plus
- Bachelor’s degree in Journalism, Communications, English, or a related field (preferred)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Exceptional written and verbal communication skills for translating complex operational and technical concepts into clear procedures
- Analytical ability and meticulous attention to detail for analyzing processes, identifying gaps, and producing accurate documentation
- Strong prioritization, planning, and organizational skills to manage competing deadlines and multiple procedure updates
- Stakeholder management and problem-solving skills
- Ability to work independently with minimal oversight and collaborate effectively with a team
- Equivalent practical experience in procedure writing, technical writing, or knowledge management
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Bachelor's degree in Journalism, Communications, English, or a related field
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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