Job Title
Principal UX Research - Cytric
Common accountabilities:
- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.
Specific accountabilities:
UX Strategy
- Work with Product Management, customers to develop a product vision.
- Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.
- Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.
- Foster innovation by initiating brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.
Plan UX Research
- Analyze and refine product / project stakeholders’ UX related requests and needs
- Set up research objectives (with PM) & help PM defining project approach and user experience strategy
- Define the UX research scope & applicable methods
- Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings
- Identify the target users to define the participants to involve in the research
- Lead the recruitment process
- Define the number of participants to involve
- Contact users or outsource the recruitment
- Ensure participants' profile is relevant for the research
- Schedule the sessions
- Communicate and check participants agreements with legal aspects of the research (NDA, audio and video recording, etc.)
Conduct Informative UX Research
Plan, build, conduct, analyse:
- Contextual and individual interviews
- Focus groups
- Field research: shadowing, observation, task analysis, etc.
- Exploratory surveys
- Analytics analysis
Based on research findings:
- Generate personas
- Generate experience charts (blue tabs) (empathy charts (blue tabs), customer journey, a day in a life of, etc.) with target users and internal stakeholders
Generate and Evaluate User Experience
- Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process (storyboarding, design studio, design charette, etc.)
- Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model & workflows, design consistency, etc.)
Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle thanks to:
- participatory design
- card sorting
- mock-up walkthroughs
- protype user testing
- qualitative and quantitative A/B testing
- usability testing & productivity testing on live products
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
