It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are looking for a Staff AI Platform Engineer to join the Development Platform team, which is responsible for accelerating Armis R&D velocity and elevating product quality.
We need a pragmatic systems thinker who is deeply passionate about Developer Tools (DevTools) and the future of generative AI. You can architect a distributed LLM workflow in the morning, and influence engineering behavior across the entire org in the afternoon.
In this role, you will enable 200+ engineers to safely and reliably leverage agentic AI.
What You'll Do
- Scale Quality, Not Just Code Volume: Solve the hard problem of AI-driven quality by building rigorous measurement frameworks, ensuring that an AI-accelerated org delivers better software, not just more software.
- Establish AI Governance & Security: Architect guardrails around LLM usage, data privacy, and cost management, ensuring 200+ engineers can innovate rapidly without compromising compliance or security.
- Optimize the SDLC: Embed autonomous workflows, coding agents, and tool/context design directly into the developer lifecycle to supercharge R&D velocity.
- Drive Org-Wide Adoption: Act as a force multiplier, leading the organizational rollout of AI developer tooling and setting production best practices across teams.
- Build Agentic Infrastructure: Design and deploy production-grade multi-agent systems, tackling complex challenges like parallel session isolation, subagent delegation, and self-improving feedback loops.
- Deep GenAI Expertise: Hands-on experience building production-ready autonomous agent pipelines, coding agents, and complex LLM workflows.
- DevTools Passion: A genuine obsession with developer experience, productivity tools, and modern engineering automation.
- Staff+ Influence: Proven track record of driving technical adoption and shifting engineering culture across large teams (~200+ engineers).
- Founder’s Pragmatism: A background (e.g., former CTO, Tech Lead, or Platform EM) that balances a "ship-fast" mentality with rigorous systems thinking.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Hands-on experience building production autonomous agent pipelines and complex LLM workflows
- Experience building coding agents and multi-agent systems for production use
- Deep expertise in developer tools, engineering automation, and embedding tools into SDLC
- Proven track record driving technical adoption and culture change across large engineering organizations (~200+ engineers)
- Leadership background (e.g., former CTO, Tech Lead, or Platform Engineering Manager) balancing fast delivery and rigorous systems thinking
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive, with employer‑verified medical, dental, vision, life and disability coverage plus mental‑health support. Feedback suggests plan breadth and quality are a standout element of the package.
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Leave & Time Off Breadth — Time off options include flexible PTO, paid holidays, paid volunteer time, and additional company “Wellbeing Days.” Feedback suggests employees value the breadth of recharge time available.
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Equity Value & Accessibility — Ownership programs feature a 15%‑discount Employee Stock Purchase Plan alongside role‑based equity (e.g., RSUs) and performance bonuses. Feedback suggests these elements meaningfully lift total compensation beyond base pay.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
