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Delivery Intelligence Platform
The Role
As a Principal Strategist at Loop, you will oversee Product and Customer Strategy & Operations, ensuring value delivery while managing metrics for customer success and collaborating across teams.
Summary Generated by Built In
About Loop:
Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.
Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.
Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.
About the Role:
As a Principal strategist in the Strategy & Operations charter of Loop, you will own a mix of Product & Customer Strategy & Operations for all products of Loop, across the lifecycle of a customer from onboarding, engagement and retention. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands,you are expected to be a value custodian of Loop’s products, donning a product & business lens to maximize customer value.
In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions while owning key customer value metrics.
Responsibilities:
- Ownership of product north star metrics and customer value metrics
- Building playbooks for the product, product support, customer strategy & success functions
- Ownership of all internal products & processes needed to be built across functions to ensure value delivery to customers
- Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
- Collaborating with the product team on the product roadmap, taking business needs and customer needs into account
- Leadership of high performance, rockstar teams
Eligibility/ Fit: You are most likely a strong candidate for this role if you:
- Have 10-15 years of experience building/shipping/scaling software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries
- Have been a revenue or PnL owner/ leader in your previous roles
- Have worked across product, growth, revenue, strategy & operations or founder roles
- Are inherently a great sales person - be it selling a product, vision or anything else!
- Have the ability to break fairly complex problems into smaller parts and build the necessary products, processes and systems around them.
- Have hired rockstar employees & teams and have scaled functions multiple times.
- Have the ability to think metrics, funnels and dashboards and work backwards from a large problem
- Have exhibited leadership while also having worked in IC roles across your previous roles
- Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
- Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
- Have the wisdom of your experiences to separate the forest from the trees and have an intuition to be often right.
- Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
Having one or more of the following spikes makes you a preferred candidate, in addition to the above:
- You went through the rigour of clearing high pedigree programs like IIT, IIM, BITS & Ivy league universities
- You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech cos or top CPG brands
- You were instrumental as a founding member/ leading operator in building a very successful company and have seen scale & growth from the early days
- You have been a founder who had reached reasonable scale but couldn’t find the next leap for whatsoever reason
- You have led teams and owned a PnL >$10M
- You have been a Revenue / Product leader in a top organization
Top Skills
AI
Digital Products
SaaS
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The Company
What We Do
Loop is a fully automated delivery intelligence platform for modern food brands that helps restaurants become more profitable. We address issues by automating back-office operations, providing financial transparency, and streamlining reconciliation processes. As delivery channels grow, they now account for over 25% of restaurant revenue, yet high commission fees (20-35%) and order inaccuracies (3-4% of sales) pose significant challenges to profitability. Loop has raised $6M (~ 50cr) in venture capital from Base10 Partners, Afore Capital and many more. Visit our website to know more!
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