Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
As a Principal Software Engineer within Product Engineering, you will provide technical leadership across multiple frontend teams and systems, driving UI architecture, design standards, and long-term frontend strategy. You will work closely with engineering leadership, product management, design, platform, security, and backend teams to translate business goals into scalable, resilient, and future-ready user experiences. In this role, you remain hands-on while also influencing system design, mentoring senior engineers, setting frontend engineering best practices, and ensuring consistent quality, security, and vulnerability posture across distributed, multi-location teams. You are expected to anticipate frontend scalability, performance, and security challenges, guide complex technical decisions, and champion modern UI technologies, architectural patterns, and secure-by-design principles.
Responsibilities
Own and evolve the architecture of large-scale, distributed, enterprise-grade SaaS frontend platforms.
Drive frontend technical vision, UI architecture standards, design systems, and secure coding practices across teams.
Lead the design and implementation of complex, cross-cutting frontend systems, including shared frameworks and platform-level capabilities.
Partner with product, design, platform, backend, and security teams to align frontend architecture with business goals, platform capabilities, and compliance requirements.
Review and approve critical frontend technical designs across teams, providing guidance on trade-offs, scalability, performance, accessibility, security, and vulnerability mitigation.
Remain hands-on by contributing to core shared components, architectural prototypes, performance improvements, and high-risk or security-sensitive areas.
Establish and enforce best practices for code quality, automated testing, dependency management, vulnerability remediation, and frontend operational excellence.
Own frontend standards for security testing, dependency scanning, secure authentication flows, and protection against common web vulnerabilities (e.g., XSS, CSRF).
Mentor and guide senior and staff engineers across teams, raising the organization-wide bar for frontend quality, security, and reliability.
Promote high standards for performance, resilience, usability, security, and delivery predictability.
Influence Agile execution, release planning, and cross-team dependencies in multi-product, multi-region environments.
Maintain the CI/CD pipeline for frontend applications and ensure timely deployments.
Requirements
15+ years of professional software engineering experience, with a strong track record of frontend technical leadership and quality ownership.
Expert-level programming skills in JavaScript and TypeScript.
Proven experience designing and building secure, large-scale frontend architectures.
Deep understanding of browser internals, rendering pipelines, performance optimization, and web security fundamentals.
Strong experience with modern frontend frameworks such as React, Vue.js, or Angular.
Extensive experience with component-driven architecture, design systems, and front-end platform development.
Strong hands-on experience integrating with REST APIs, WebSockets, and real-time data in security-sensitive environments.
Expert knowledge of front-end testing strategies, including unit, integration, E2E, performance, and security testing.
Experience driving vulnerability management, dependency upgrades, and secure release practices.
Experience leading and influencing cross-functional teams across multiple regions and time zones.
Strong analytical thinking and ability to make sound technical decisions under ambiguity.
Good to Have
Experience with frontend security tooling, dependency scanning, and CSP enforcement.
Familiarity with frontend observability, including performance monitoring, error tracking, and security telemetry.
Experience collaborating closely with AppSec or Security Engineering teams.
Hands-on experience with micro-frontends, module federation, or shared UI platforms.
Proven ability to evaluate emerging front-end technologies and drive adoption where they provide clear business value.
Experience with accessibility-first, internationalized, and localized applications.
Hands-on experience with AI-first development environments (e.g., Claude Code, Cursor) and a proven ability to leverage LLMs for rapid prototyping, debugging, and boilerplate reduction while maintaining deep technical oversight.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Skills Required
- 15+ years of professional software engineering experience
- Expert-level programming skills in JavaScript and TypeScript
- Proven experience designing and building secure, large-scale frontend architectures
- Deep understanding of browser internals, rendering pipelines, performance optimization, and web security fundamentals
- Strong experience with modern frontend frameworks such as React, Vue.js, or Angular
- Extensive experience with component-driven architecture, design systems, and front-end platform development
- Strong hands-on experience integrating with REST APIs, WebSockets, and real-time data in security-sensitive environments
- Expert knowledge of front-end testing strategies
- Experience driving vulnerability management, dependency upgrades, and secure release practices
- Experience leading and influencing cross-functional teams
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
