Join us in reimagining customer experience with Agentic AI. As a Principal Data Platform Engineer (f/m/d), you will shape Parloa’s data architecture, lead cross-team initiatives, and set the standard for engineering excellence — all while staying close to the code. This is your opportunity to drive the technical strategy behind our enterprise-scale data platform and help establish Parloa as Europe’s benchmark for engineering culture and a global leader in Conversational AI.
IN THIS ROLE YOU WILL:- Deliver business value by writing code every day.
- Define and drive technical strategy across multiple domains and org-wide initiatives.
- Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
- Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
- Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
- Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent.
- Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
- Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today
TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS
WHO YOU ARE:- A seasoned technical leader (typically 12–15+ years in data and software engineering) with a track record of org-level or industry-level impact.
- Deeply experienced in data infrastructure, enterprise-scale systems and multi-team architecture leadership.
- Equally comfortable flying high (strategic vision) and diving deep (technical details).
- Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
- Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
- Motivated by making the impossible possible and building something iconic.
- Coding every day
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to shape enterprise-grade AI solutions and grow your career in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from home and/or our beautiful office in the heart of Berlin with adjustable desks, social areas, fresh fruits, cereals, and drinks.
- On-site-first hybrid work environment — you’ll be primarily based in our Berlin office, with flexibility to work from home on some days.
At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:
- Earn Trust – act with transparency and reliability.
- Obsess Over Customers – always start with the customer problem.
- Think Big – set bold goals and pursue them fearlessly.
- Have Integrity – do the right thing, especially when it’s hard.
- Disagree & Commit – debate with candor, align fast, and deliver.
- Own It – take full responsibility for outcomes, not just tasks.
- Dive Deep – master the details without losing sight of the big picture.
- Bias for Action – move fast, decide quickly, iterate fearlessly.
- Deliver Value – measure success by customer and business impact.
- Insist on the Highest Standards – raise the bar continuously.
- Go the Extra Mile – make the impossible possible.
- Hire & Elevate the Best – raise the bar with every hire
Recruiter Call -> Technical Peer Interview -> Live Coding -> System Design -> Technical Leadership Interview -> Bar Raiser
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Top Skills
What We Do
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
