This leader will oversee all aspects of testing—including functional, regression, performance, and automation—to safeguard reliability, usability, and performance across our products. They will establish clear, visible quality metrics that allow the business to balance speed, risk, and customer satisfaction, while continuously seeking opportunities to improve efficiency and scalability.
Beyond process, the Director will be a culture-builder and mentor, developing a high-performing QA organization through coaching, hiring, and professional development. They will work closely with product, engineering, design, and business stakeholders to ensure shared ownership of quality outcomes, inspire cross-functional alignment, and strengthen the feedback loop between QA, development teams, and end users.
Ultimately, this role ensures that our software is delivered with excellence—delighting customers, reducing defects, accelerating delivery, and enabling teams to consistently ship high-quality products at scale.Responsibilities:
Performance Outcomes
Testing Excellence
Define and execute a unified QA strategy across squads to ensure consistent, effective testing practices.
Oversee functional, regression, performance, and automated testing to prevent defects and improve product reliability.
Conduct testing to identify defects, usability issues, and risks before release.
Collaborate with product, engineering, and design to clarify requirements, acceptance criteria, and definition of “done.”
Measurement and Documentation
Establish, track, and report on key quality metrics including defect rates, defect density, test coverage, cycle time, and product reliability.
Ensure defects are documented accurately and comprehensively.
Monitor and communicate test results and quality trends across teams and stakeholders.
Maintain clear, visible documentation of processes, decisions, and tools.
Process Improvement
Continuously evaluate and refine QA processes to enhance efficiency, scalability, and effectiveness.
Identify opportunities for automation and implement modern testing frameworks and tools.
Stay current with industry best practices, methodologies, and emerging technologies.
Participate in retrospectives and drive continuous improvement across engineering practices.
Collaboration and Cross-Functional Partnership
Build strong partnerships with product managers, engineers, design, and other stakeholders to ensure usability, performance, and functionality meet expectations.
Provide actionable feedback to improve product quality and user experience.
Promote a culture of quality and accountability throughout the organization.
Share knowledge and foster collaboration through workshops, training, and documentation.
Team Leadership and Development
Hire, mentor, and develop QA professionals, fostering career growth and engagement.
Create a high-performing, collaborative team culture focused on learning and continuous improvement.
Inspire and empower team members to innovate and take ownership of quality outcomes.
Monitor team health and engagement through feedback and metrics such as team NPS.
Education, Knowledge, and Experience
10+ years of QA/test engineering experience, including leadership roles.
Proven track record of building and scaling QA teams in modern software environments.
Deep knowledge of QA methodologies, testing strategies, and SDLC/STLC.
Hands-on experience with automation frameworks, performance testing, and modern QA tools.
Strong technical understanding of web/mobile technologies, APIs, and databases.
Excellent communication, leadership, and collaboration skills with a coaching-oriented approach.
Demonstrated success in driving measurable improvements in product quality and QA processes.
FLSA Status
Exempt
Physical Requirements/ Work Environment
Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Employee has regular and predictable attendance and punctuality.
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: [email protected].
Top Skills
What We Do
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
Our Mission
PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
Real Impact
PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
Disrupting Justice
We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.
