Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.
The Loyalty Engineering organization powers continuous engagement, re-engagement, and re-acquisition for travelers worldwide. We build the systems that create a durable growth flywheel for Expedia, deepening traveler relationships while driving measurable business impact across brands and markets.
In this role, you will lead the technical strategy and architecture for the AI-empowered Loyalty charter — designing and delivering next-generation, intelligent engagement experiences powered by modern AI and agentic systems. You will drive system design across multiple distributed engineering teams, partnering closely with Product, Data Science, and platform leaders to build scalable, reliable, and innovative solutions.
This role requires deep hands-on technical leadership, strong architectural judgment, and the ability to influence across teams without direct authority.
In this role, you will:
Lead the architectural vision, design, and delivery of complex software solutions across multiple technical domains to enable AI powered loyalty offers and more.
Drive system design, API development, and data modeling to ensure secure, maintainable, and high-performing platforms.
Guide and mentor engineering teams, fostering technical excellence and innovation across projects and domains.
Safely integrate and operate AI/ML-enabled solutions that improve outcomes, championing best practices in responsible AI deployment.
Optimize operational excellence by implementing robust software development practices and scalable engineering processes.
Collaborate with cross-functional partners to deliver resilient, business-aligned technology solutions and support continuous improvement.
Minimum Qualifications:
Bachelor’s degree in Computer Science or a related technical field; or equivalent related professional experience.
12+ years of relevant professional experience.
Demonstrated expertise in large-scale system architecture, technical decision making, and delivery of complex multi-domain solutions.
Hands-on experience designing, building, and shipping AI-powered products using LLMs in production environments.
Experience architecting agentic systems (multi-step reasoning, tool use, orchestration frameworks, memory, evaluation loops)
Experience integrating AI systems into scalable, high-availability platforms with real-time decisioning requirements
Deep expertise in distributed systems design, APIs, event-driven architectures, and scalable backend systems.
Experience building personalization, experimentation, recommendation, loyalty, or growth platforms at scale
Exceptional written and verbal communication skills; able to articulate complex AI and architectural concepts clearly to both technical and non-technical stakeholders
Builds alignment across teams without formal authority
Preferred Qualifications:
Experience leading architectural transformation and modernization initiatives for large, distributed systems.
Experience in loyalty, personalization, offers, growth platforms, fintech, or consumer-scale products is strongly preferred.
Strong understanding of modern AI system design patterns including RAG, embeddings, vector search, prompt orchestration, model evaluation, and observability
Expertise in full stack engineering with proven ability to operate across multiple technical domains and platforms.
Track record of championing data-driven decision making and operational excellence for mission-critical systems.
Deep understanding of safely scaling AI/ML-enabled solutions, including risk mitigation and ethical considerations.
Strong judgment in making trade-offs between innovation, speed, scalability, and reliability
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Skills Required
- Bachelor's degree in Computer Science or a related technical field
- 12+ years of relevant professional experience
- Demonstrated expertise in large-scale system architecture
- Hands-on experience designing AI-powered products
- Experience architecting agentic systems
- Deep expertise in distributed systems design
- Experience building personalization or loyalty platforms at scale
- Exceptional communication skills
Expedia Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expedia Group and has not been reviewed or approved by Expedia Group.
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Wellbeing & Lifestyle Benefits — Wellness and travel perks are positioned as differentiators, with wellness and travel reimbursement, brand discounts, and IATAN access supporting work-life balance. Flexible schedules, commuter benefits, and onsite amenities further enhance lifestyle value.
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Parental & Family Support — Family-focused provisions include generous parental leave, adoption and surrogacy assistance, childcare benefits, and caregiver support. Pet care leave and company-sponsored family events broaden the definition of family support.
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Inclusive Benefits Coverage — Healthcare is described as inclusive, extending coverage to partners regardless of gender or marital status and offering fertility and transgender services. This breadth signals support for diverse life stages and identities.
Expedia Group Insights
What We Do
Expedia Group powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
Why Work With Us
As travelers and technologists, we are passionate about making travel more seamless, accessible and memorable. We embrace different perspectives, celebrate new ideas, and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.
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