Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
As an Associate Director within IT Asset Management and ServiceNow Platform Delivery, you will lead enterprise-wide ITAM and ServiceNow transformation programs, driving efforts that include modernization, governance, data quality, and stakeholder enablement efforts across ITAM, CMDB, lifecycle management, and ServiceNow.
This role is accountable for end-to-end program delivery, overseeing large, cross-functional initiatives that integrate ITAM, CMDB, ITSM, and asset lifecycle processes—ensuring alignment to regulatory, operational, and strategic objectives.
Your Primary Responsibilities:
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Lead large-scale ITAM and ServiceNow programs
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Own program roadmap, milestones, budgets, and outcomes
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Drive execution across agile and hybrid models, following Scrum or Kanban methodologies.
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Oversee CMDB, CSDM, ITAM integration or enablement work efforts
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Ensure alignment to enterprise data models and governance
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Support key ITAM initiatives and capability operationalization projects
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Drive ITAM and LCM governance and improvement efforts
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Drive new CSDM capabilities and taxonomy improvements across stakeholder groups
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Integrate CMDB with external systems as needed in project support efforts
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Manage projects and Professional Services engagements to improve CMDB data quality
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Define Critical Data Elements, ownership, and recertification workflows
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Manage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow support
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Interface with senior leadership, architecture, Service Owners
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Deliver executive reporting and metrics
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Drive automation and workflow improvements
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Reduce manual processes and increase scalability
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Define standards, KPIs, and operating models to ensure operational support for new capabilities
Qualifications:
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- 8+ years ITAM / CMDB / ServiceNow experience
- Proven enterprise program delivery
- Experience in regulated environments
- Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
- Experience with CSDM and lifecycle management
- Preferred: ServiceNow, ITIL, PMP certifications
- Ability to drive on-time program and project delivery and stakeholder management
- Understanding of CMDB accuracy and critical data element enhancements
- Ability to drive audit-ready lifecycle controls and dashboarding
- Understanding of ITAM automated governance and controls
- Great communication and organizational skills
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamServes as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
Skills Required
- Minimum of 8 years of related experience
- Bachelor's degree or equivalent experience
- 8+ years ITAM, CMDB, and ServiceNow experience
- Proven enterprise program delivery experience
- Experience in regulated environments
- Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
- Experience with CSDM and lifecycle management
- ServiceNow, ITIL, PMP certifications
- Ability to drive on-time program and project delivery and stakeholder management
- Understanding of CMDB accuracy and critical data element enhancements
- Ability to drive audit-ready lifecycle controls and dashboarding
- Understanding of ITAM automated governance and controls
- Strong communication and organizational skills
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
