Job Description
As Global Delivery and Transformation Lead, you will set the execution strategy and lead a portfolio of high-priority initiatives across the Global Technology Center network. You will convert enterprise priorities into integrated roadmaps, scalable delivery models, and coordinated execution across regions and locations. In partnership with senior leaders and stakeholders globally, you will drive alignment, adoption, and measurable business and technology outcomes.
JPMorgan Chase’s Global Technology Centers (GTC) are the backbone of our technology organization representing approximately 96% of our 68,000 technologists across 24 strategic locations worldwide. The GTC advance Global Technology priorities through a connected network of local leadership, standardized frameworks, scalable capabilities, and a strong community-driven culture.
This role requires a seasoned transformation and program management leader who can navigate a complex global, matrixed environment, exercise sound executive judgment, influence without direct authority, and create clarity, accountability, and execution discipline across large-scale, multi-workstream initiatives.
Job Responsibilities
Lead the end-to-end delivery of strategic initiatives across global Tech Centers, from strategy and planning through execution, adoption, benefits realization and continuous improvement.
Develop and manage integrated transformation roadmaps, including scope, investment, capacity, milestones, dependencies, risks, issues, critical paths, delivery quality and expected benefits.
Establish effective governance, operating cadence, and executive reporting that enable timely decisions, transparency, effective escalation, and clear accountability for delivery.
Partner with senior leaders and cross-functional stakeholders to align priorities, resolve enterprise dependencies and trade-offs, and translate strategic and operational requirements into integrated delivery plans.
Lead change management, stakeholder engagement, and adoption strategies that embed new capabilities and ways of working consistently while accounting for local requirements.
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
Define and track success measures, including adoption, delivery predictability, productivity, risk reduction, stakeholder outcomes, and benefits realization; provide senior leaders with clear insights, options, and recommendations.
Strengthen delivery capability across the network by establishing reusable standards, controls, tools, and program management practices, informed by performance data and lessons learned.
Mobilize globally distributed, cross-functional teams, clarify ownership and decision rights, and drive accountability for commitments and outcomes across organizational boundaries.
Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Required Qualifications, Capabilities, and Skills
12+ years of experience leading complex programs, enterprise transformations, or strategic portfolios in a large global organization.
Bachelor’s degree or equivalent practical experience.
PMP, PgMP, or comparable program or project management certification.
Proven experience leading large, cross-functional, multi-workstream programs from strategy and business case development through implementation, adoption, and benefits realization.
Demonstrated ability to advise and influence senior executives, exercise sound judgment, and drive decisions and outcomes across organizational and geographic boundaries.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Strong portfolio and program management, financial management, organizational, and problem-solving capabilities, including experience managing investment, capacity, budgets, benefits, ambiguity, competing priorities, and complex enterprise trade-offs.
Excellent executive communication and presentation skills, with the ability to synthesize complex information into clear, actionable recommendations.
Experience leading globally distributed, cross-functional teams and building delivery capability through coaching, standards, and disciplined execution
Demonstrated experience managing material delivery risks, cross-program dependencies, financial commitments, and control requirements within complex transformation portfolios.
Experience implementing standardized frameworks and ways of working across multiple locations
Strong financial and business acumen.
Preferred Qualifications, Capabilities, and Skills
Experience leading technology-enabled transformation within a global technology organization; financial services experience preferred.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 12+ years of experience leading complex programs, enterprise transformations, or strategic portfolios in a large global organization
- Bachelor's degree or equivalent practical experience
- PMP, PgMP, or comparable program or project management certification
- Experience leading large, cross-functional, multi-workstream programs from strategy and business case development through implementation, adoption, and benefits realization
- Ability to advise and influence senior executives and drive decisions across organizational and geographic boundaries
- Experience using enterprise-authorized AI capabilities for technical program management workflows, with strong validation and data-sensitivity practices
- Ability to review and validate AI-assisted plans, risks, and recommendations before use
- Strong portfolio and program management, financial management, organizational, and problem-solving capabilities
- Excellent executive communication and presentation skills
- Experience leading globally distributed, cross-functional teams and building delivery capability through coaching and standards
- Experience managing material delivery risks, cross-program dependencies, financial commitments, and control requirements
- Experience implementing standardized frameworks and ways of working across multiple locations
- Strong financial and business acumen
- Experience leading technology-enabled transformation within a global technology organization
- Financial services experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
