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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Performance Management is one of the most important ways SoFi reinforces its culture, develops talent, and drives business results. We're looking for a Principal Program Manager to own the strategy, design, and evolution of SoFi's enterprise Performance Management programs. This role will serve as the company's subject matter expert and thought partner for performance management, partnering closely with senior People leaders to ensure our programs enable a high-performing, growth-oriented culture. This is more than program management; you'll continuously improve the employee and manager experience, influence enterprise talent strategy, and ensure our performance programs evolve alongside the needs of the business. This role will shape how employees receive feedback, grow their careers, and contribute to the company's success—ensuring our approach to performance continues to evolve alongside the business and reinforces the high-performance culture that defines SoFi.
What you'll do
Own Enterprise Performance Management
- Lead the strategy, design, governance, and execution of SoFi's enterprise performance management programs, including annual employee performance, executive performance, and semi-annual scorecard processes.
- Establish a long-term roadmap that evolves how SoFi sets goals, delivers feedback, evaluates performance, and recognizes results.
- Ensure performance programs reinforce accountability, development, differentiation, and business performance.
Improve the Employee and Manager Experience
- Continuously evaluate program effectiveness using employee feedback, operational metrics, and business insights.
- Design improvements that simplify processes, strengthen manager capability, and improve adoption across the organization.
- Guide the broader Talent Development team to develop manager enablement resources that improve the quality and consistency of performance conversations.
Partner Across the Enterprise
- Serve as the strategic partner for HR Business Partners, Compensation, HR Technology, Internal Communications, and senior business leaders.
- Influence cross-functional decisions that improve the effectiveness of enterprise talent programs.
- Partner closely with Talent Development to ensure performance management integrates with manager development, career growth, and learning strategies.
Lead Through Influence
- Drive enterprise initiatives without direct people management responsibility.
- Coach stakeholders, build alignment, and influence senior leaders across the organization.
- Stay current on external trends and bring innovative thinking to how SoFi approaches performance and talent management.
What you'll need
- 10+ years of experience in Performance Management, Talent Management, Organizational Development, HR Consulting, or related disciplines.
- Demonstrated success designing and leading enterprise performance management programs in a complex organization.
- Strong expertise in organizational effectiveness, change management, and talent strategy.
- Experience leading complex cross-functional initiatives with executive stakeholders.
- Exceptional consulting, communication, facilitation, and influence skills.
- Strong analytical mindset with the ability to use data and insights to improve program outcomes.
- Experience partnering with Compensation, HR Technology, and HR Business Partners to deliver enterprise talent solutions.
Skills Required
- 10+ years of experience in performance management, talent management, organizational development, HR consulting, or related disciplines
- Demonstrated success designing and leading enterprise performance management programs in a complex organization
- Strong expertise in organizational effectiveness, change management, and talent strategy
- Experience leading complex cross-functional initiatives with executive stakeholders
- Exceptional consulting, communication, facilitation, and influence skills
- Strong analytical mindset with the ability to use data and insights to improve program outcomes
- Experience partnering with Compensation, HR Technology, and HR Business Partners to deliver enterprise talent solutions
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Healthcare options are described as comprehensive, spanning medical, dental, vision, company‑paid life and disability, EAP, and mental‑health coaching/therapy, along with wellness and gym programs. Some plans include employer HSA contributions and even 100% premium coverage in certain cases, underscoring robust day‑to‑day support.
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Parental & Family Support — Programs include up to 12 weeks of fully paid parental leave, fertility and adoption resources, and subsidized backup child and elder care. Additional offerings such as pet insurance round out a family‑friendly package.
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Leave & Time Off Breadth — Time off includes flexible vacation for exempt staff, generous PTO/sick time for non‑exempt employees, paid holidays, bereavement, jury duty, disability leaves, and early‑release “SoFi Fridays.” This breadth creates multiple avenues to step away and recharge across different employee groups.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
