Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
We are looking for a talented and creative problem solver to be a Principal Product Manager at Oportun for Communications as a part of the Lending Pillar. In this role, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.
RESPONSIBILITIES
- Product Strategy: Work closely with leadership and cross-functional stakeholders to define product strategy and OKRs.
- Impact and Execution: Drive a cross functional team of Engineers, designers, ML scientists and business to deliver business impact
- Customer-Centric Approach: Maintain a deep understanding of customer needs and feedback through user research, surveys, and feedback loops, and incorporate this insight into product enhancements.
- Data-driven decision making: Leverage data and analytics to make informed decisions, monitor product performance and continuously improve product to improve KPIs
- Product Development: Scope and lead the development of new product features that will increase the financial health of our users
- Risk Management: Work closely with compliance and risk management teams to ensure products adhere to regulatory requirements and industry best practices.
- Financial Planning: Develop and manage product budgets, forecasts, and financial models to optimize resource allocation and track financial performance.
- Communication: Effectively communicate product updates, priorities, and progress to internal stakeholders, executive leadership, and external partners.
REQUIREMENTS
- Any graduate with 12+ years of overall experience
- Strong track record: 7-10+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
- Customer centric: You are passionate about improving the financial health of Oportun’s members.
- Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
- Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
- Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills.
- Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
- Domain knowledge: You ideally have prior experience with omni-channel customer communication (SMS, email, voice, push, letter) and communication platforms.
- Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.
This position is a key leadership role in the organization and requires a strategic thinker with a proven track record of successfully managing and launching products. The Principal Product Manager must be an excellent communicator, able to work across teams and functions, and be comfortable working in a fast-paced environment with constantly changing priorities. The ideal candidate will have a passion for product development and a strong understanding of market trends, stakeholders needs, and competitive landscape.
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
Skills Required
- 12+ years of overall experience
- 7-10+ years of product management experience in high-growth environments
- Experience in the financial services industry (FinTech, challenger bank, etc.)
- Experience working and delivering on complex problems
- Prior experience with omni-channel customer communication
- Experience launching products within complex legal frameworks such as Finance
- Experience with SQL
- Ability to communicate effectively and document clearly
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
