Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is on a mission to empower the restaurant industry with a comprehensive platform designed for restaurants to thrive in the modern digital landscape. At Toast, we are passionate about innovation, excellence, and building a community of customers and employees who love what they do.
To continue to support our growth journey, we're in search of a Principal Product Manager, focused on Hardware & Supply Chain. In this strategically critical role, you will be accountable for releasing features that drive value for our internal teams and Toast customers. Leading a highly skilled and fast-paced team of Product Managers and Engineers, you will be responsible for ensuring we are working the right priorities with the right plan, updating our stakeholders along the way. You will drive for deep engagement with our business partners, demoing solutions to gather feedback as often as possible as part of our agile delivery framework. This role will have ownership of the hardware order experience, our inventory related supply chain systems, and key master data infrastructure. You will be a critical leader for the team and deliver high impact in an area with great opportunity for future growth.
About this roll* (Responsibilities)
- Own the development and implementation of the Product roadmap for Toast’s Hardware Supply Chain.
- Maintain, document and manage the project funnel, driving the prioritization process for operational/system improvements and strategic initiatives for 3 separate functional streams.
- Drive partnership between our multiple technical teams and the functional business owners across Supply Chain, Finance, Accounting and Customer Success Operations in prioritization and cross-functional delivery approach.
- Create proper documentation for current and future state system flows, business requirements and decisions, and solution design in partnership with business SMEs, Architects, and our development teams.
- Responsible for product execution, including measurement and documentation of business results achieved through solution implementation.
- Proficient in how applications share data and communicate, knowledgeable of Data Management practices and Reporting Strategies.
- Develop and facilitate timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
- Intimate knowledge of business policies, processes, and programs with discernment of the different personas for each.
- Knowledgeable on business best practices and available tools to scale business processes and support Toast company strategic initiatives.
Do you have the right ingredients*? (Requirements)
- Process driven and result oriented with high attention to detail.
- Bachelor’s degree in computer science, engineering, supply chain, or a related field.
- 6+ years of professional Product Management/Business Analyst experience, or focus in system implementation and transformation.
- Mastery of systems analysis, including root cause analysis and other process modeling and systems design methodologies.
- Experience with implementation and enhancements of Supply Chain Systems.
- Effective influence and negotiation skills; ability to form and build relationships with key stakeholders.
- Proficient in SQL tools and cloud product management tools (Jira, Confluence, LucidCharts, Miro).
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
What the Team is Saying
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
