Senior Manager, Global Mobility & Immigration

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Reporting to the VP of Total Rewards, the Global Mobility and Immigration Manager will support the Global Mobility team in creating a best in class experience for Toast employees. 

This role is a hybrid role, with a strong preference for candidates who are able to commute to our Boston or San Francisco office.

About this roll* (Responsibilities)

• Lead and enhance the global mobility and immigration program, focusing on policy development, compliance, and a seamless employee experience.
• Develop and implement global mobility policies and procedures, utilizing a strong understanding of industry best practices to inform global strategy.
• Oversee and manage all program financials, including budget forecasting, tracking, and reporting to leadership.
• Consult on global expansion initiatives, providing mobility and immigration guidance for new market entry and founding team relocations.
• Manage the full lifecycle of international assignments and relocations, including intake, preparing assignment packages, and ensuring holistic support throughout the assignment and repatriation.
• Serve as a consultative resource for employees, providing expert guidance on policies, processes, and issue resolution for those on or preparing for assignment.
• Drive change management and communication plans to ensure smooth adoption of new policies and risk management frameworks for mobile employees.
• Oversee year-end tax processes and partner with internal teams (Payroll, Equity) and external vendors on assignee and mobile tax questions.
• Track and analyze program trends, case metrics, and financial performance, making data-driven recommendations for continuous improvement.
• Manage all broad-based visa programs, including sponsored work permits and the U.S. H-1B cap cycle, and partner with Talent Acquisition on candidate visa needs.
• Ensure right-to-work compliance in all Toast locations, including Form I-9 requirements.
• Provide strategic advice on immigration impact throughout the employee lifecycle (hiring, promotion, job changes, termination).
• Manage and cultivate relationships with external vendors for destination services, immigration, and tax advice, ensuring quality service and compliance.
• Provide leadership to the global mobility and immigration team, including managing one direct report focused on immigration.

Do you have the right ingredients*? (Requirements)

• Typically requires a Bachelor's degree with 10+ years of mobility management experience in a fast-paced environment, inclusive of expatriate tax, global immigration, and/or global payroll experience.
• Understanding of relevant global immigration, balance sheets, assignment services, compensation, benefits, equity and payroll aspects of an assignment with the ability to provide directional guidance to assignees or business partners.
• Deep understanding of expat taxation including, but not limited to, understanding and communicating the differences of cash and equity taxation by country, understanding the corporate tax ramifications, and working with Toast’s corporate tax team and payroll to ensure tax compliance in both home and host countries.
• Understanding of global assignment financial management, including an understanding of payroll, cost projection and assignee transfer processes.
• Ability to assess the needs of an employee before relocation, determining whether their deployment is legally feasible, consistent with internal practices, and in compliance with established policies.
• Strong technical aptitude and demonstrated ability to leverage technology tools to create efficiency, improve processes and client experience.
• Experience in reporting, data analysis, and Excel including creating pivot reports, VLOOKUPS, and charts/graphs partnered with analytical and problem solving experience.
• Experience reviewing company policies and practices to determine appropriate action.

Special Sauce* (Nice to Haves)

• Advanced degree preferred (Master’s or J.D. in a related field).
• This role is a hybrid role, with a strong preference for candidates who are able to commute to our Boston or San Francisco office.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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