At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Product Manager, AI/ML
Why We Have This Role
- To define the future of AI powered insights working with structured and unstructured data for experience management category
- Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
- Manage the entire life cycle for multiple functional areas in our products, from the framing of the problem, to aligning the solution, to forming the plan, to delivering the implementation, to iterating to make the products world-class.
How You’ll Find Success
- Partner with stakeholders across the organization to understand enterprise customer needs and pain points related to AI.
- Translate customer needs into actionable product requirements and roadmaps for the AI platform.
- Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
- Collaborate with engineering and data science teams to define product specifications and ensure the platform meets customer requirements.
- Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
- Develop and communicate the product vision and roadmap to internal and external stakeholders.
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
- Stay up-to-date on emerging trends in enterprise AI and translate them into product opportunities.
- Create compelling product presentations and marketing materials to drive adoption of the AI platform.
How You’ll Grow
- By taking initiative and being adaptable in a dynamic environment
- Through developing problem-solving skills and the ability to make data-driven decisions
- By expanding your interpersonal skills and ability to influence across departments
Things You’ll Do
- Develop & execute product strategy for AI powered experiences for Qualtrics products and services
- Connect with customers and understand end-to-end scenarios that matter
- Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market
- Write Product Investment Docs; turn these into prioritized roadmaps
- Manage work and execute with excellence across product, engineering, UX design and research.
- Know the numbers for your product and market trends better than anyone
- Lead product launches including working with marketing to take new features and capabilities to market
What We’re Looking for on Your Resume
- Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
- 8 years of experience in product management, with at least 1-2 year experience in a technical domain (AI/ML, software, data analytics preferred).
- Proven track record of successfully launching and managing AI or data-driven products.
- Strong understanding of the enterprise software landscape and the challenges faced by enterprise customers.
- Excellent analytical and problem-solving skills.
- Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.
- Strong communication and collaboration skills, with the ability to influence and build consensus across diverse stakeholders.
- Experience with Agile development methodologies (Scrum, Kanban) is a plus.
- Experience working with data science and engineering teams is a plus.
- Familiarity with machine learning concepts is a plus.
What You Should Know About This Team
- The AI/ML Platform team at Qualtrics has the mission to deliver new innovative product value that serves customers who chose Qualtrics as their strategic partner.
- That product value comes in the form of XM scenarios amplified by market matching and market-leading AI capabilities.
- We are seeking an AI/ML Product Manager to join our growing AI platform team focused on the enterprise market.
- In this role, you will be responsible for the product vision, strategy, and execution of our AI platform, ensuring it delivers value to our enterprise customers.
- You will work closely with cross-functional teams including engineering, data science, sales, and marketing to bring innovative AI solutions to market.
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
What the Team is Saying
Qualtrics Compensation & Benefits Highlights
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Affordable Benefits — Medical coverage features a high employer-paid cost share across PPO and high‑deductible options. Dental, vision, telemedicine, and chronic‑condition support are included alongside core plans.
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Wellbeing & Lifestyle Benefits — An annual Experience Bonus and a quarterly wellness reimbursement add meaningful cash‑equivalent value for travel, events, and health activities. Mental‑health access spanning coaching, therapy/EAP, and mindfulness resources is emphasized.
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Inclusive Benefits Coverage — Family‑building and LGBTQIA+‑focused care include fertility treatment with dedicated cycles, adoption/surrogacy reimbursement, and gender‑affirming services. Travel and lodging support is available when covered care is not accessible locally, and domestic partners are eligible.
Qualtrics Insights
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
