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The software company powering the path to the world’s new medicines.
The Role
Lead strategic client relationships for Veeva Ostro, driving digital marketing strategies, account retention, renewals, and ROI. Influence product roadmap, oversee large-scope execution and enterprise budgets, translate analytics into insights, and coordinate cross-functional teams to meet pharma regulatory and launch requirements.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What You'll Do
- Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
- Build executive relationships that drive client satisfaction, retention, renewals, and growth
- Develop client strategies that maximize platform adoption and commercial outcomes
- Translate analytics and campaign performance into actionable business recommendations
- Partner cross-functionally to deliver exceptional client experiences and flawless execution
- Champion customer needs internally and influence the Ostro product roadmap
- Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines
Requirements
- 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
- Proven success managing enterprise client relationships and growing strategic accounts
- Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
- Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
- Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
- Strong analytical skills with the ability to translate performance data into strategic recommendations
- Experience partnering with cross-functional teams to deliver complex client programs
- Excellent communication, presentation, and stakeholder management skills
- Willingness to travel to client sites approximately once per quarter or as needed
- Must have experience launching HCP and patient websites
- Must have deep pharma knowledge
- Must have worked either at an agency or in house pharma previously
Nice to Have
- Experience with Veeva Commercial Cloud products, including Vault CRM.
- Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $115,000 - $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS#LI-Principal
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 7+ years digital marketing strategy and account management experience in a healthcare/pharma agency setting
- Deep understanding of the digital ecosystem (websites, banners, social) and track record driving strategy for major pharma product launches
- Hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Proven ability to manage complex enterprise books of business and identify and secure expansion opportunities
- Ability to translate digital analytics, KPI dashboards, and campaign performance into actionable business insights
- Ability to travel (minimum once a quarter per client or as needed)
- Experience with Veeva Vault CRM or other Veeva Commercial Cloud applications
- Experience across multiple therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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