Principal Operational Support Systems Analyses

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a highly skilled Operations Support Systems (OSS) Principal Operations Analyses. The OSS Principal Operations Analyses will be responsible for overseeing the evaluation of our systems to ensure the smooth functioning of our network and services. The Principal's expertise will be crucial in optimizing processes, enhancing system performance, and resolving complex technical issues to ensure uninterrupted service delivery.
Responsibilities

• Lead ongoing reviews of business and telecom installation processes and assist in developing optimization strategies.
• Identify areas for improvement and implement enhancements to streamline operations.
• Conduct meetings with stakeholders to gather critical information; analyze data and present findings including themes and ideas for solutions.
• Partner with cross-functional teams impacted by provisioning of data, video and voice services. Act as a senior point of contact for escalated and complex OSS issues.
• Coordinate with cross-functional teams to investigate complex technical problems and implement effective solutions.
• Gather critical information from meetings with various stakeholders and produce useful reports.
• Serve as a liaison between stakeholders, users, operations and development teams.
• Develop and implement best practices for OSS. management, including automation of routine tasks and procedures.
• Continuously assess system performance metrics and propose improvements to enhance efficiency and reliability.
• Service as a subject matter expert on OSS platforms.
• Stay current with industry trends and technologies related to OSS and telecommunications.
• Develop and maintain accurate documentation of OSS requirements, configurations, processes and procedures.
• Generate regular reports on system performance, incident resolution, and operational efficiency.
• Collaborate with OSS vendors to resolve issues, implement upgrades, and ensure compliance with service level agreements.
• Evaluate new OSS solutions and participate in vendor selection processes as needed.
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Qualifications

• Bachelor's degree in Telecommunications, Computer Science or a related field.
• Minimum of ten to fifteen years as a technical leader in telecommunications with demonstrated expertise in operations analysis and quality.
• Minimum of ten years experience with telecommunications network architecture, protocols, and technologies.
• Expertise in OSS platforms such as AlticeLabs, Amdocs, Netcracker, or similar systems.
• Hands on experience with Carrier Ethernet technologies, standards, and protocols.
• Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM) and Information Framework (SID).
• Strong vendor and stakeholder management experience.
• Exceptional analytical and conceptual thinking skills; ability to communicate effectively with internal business partners at all levels.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00 - $222,156.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty