Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
As a on this team, you will be responsible for driving the forward looking design strategies that will drive customer and business success on our self-service platforms. This role will be expected to analyze and interpret customer data, both qualitative and quantitative, understand business priorities and technology possibilities and constraints to formulate both short term and long term design improvement recommendations. These recommendations should include improvements to our design patterns, improvements to data collection and interpretation that helps enhance our understanding of effectiveness of design and forward-looking design initiative roadmapping.
This role will work closely with leaders both within the self-service platforms group as well as groups throughout Spectrum so this strategist should have experience in and be comfortable with creating and presenting work aimed at executives within a large corporate environment.
Required Qualifications
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- Digital design experience - 10+ years
- Experience with basic prototyping tools - 6+ years
- Experience with common Interface Tools (Figma, Adobe Photoshop, Adobe Illustrator, Sketch) - 6+ years
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- Bachelor's Degree in Design/Art/HCI/Media/Related Field or equivalent experience
- Extensive experience with project estimation
- Extensive experience with planning and facilitating user research and usability tests needed
- Extensive experience with creating highly-detailed annotated wireframes, user flows, and process flows within consumer applications
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- Expert knowledge of user-centered design (UCD) process methods to digital applications from concept
- Expert knowledge of new design techniques
- Expert understanding of platform specific nomenclature
- Expert ability to sketch and generate big-picture ideas for early-stage UX work
- Expert understanding of UX best practices
- Expert ability to deliver against several initiatives simultaneously
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- Demonstrates excellent time management skills and the ability to be self-directed when needed
- Demonstrates excellent client (presentation) communication skills and the ability to present and sell ideas to various audiences (technical and non-technical)
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- Ability to read, write, speak and understand English.
- Ability to demonstrate UI and UX design skills via portfolio
- Ability to prioritize and organize effectively
- Ability to be fully engaged and a positive member of a collaborative team
- Office Environment
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- Full time
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
- Master's Degree
- Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- The growth of our industry and evolving technology will power your career as you move up or around the company.
- Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
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MPD767 2023-24843 2023
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of
$124,000.00 to $288,100.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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