Sr. Multimedia Engineer

Description and Requirements
The Team You Will Join
The Senior Multimedia Engineer will play a key role in supporting and advancing MetLife's multimedia infrastructure. This position is responsible for engineering, administration, and project management across Conference Room Technology, Collaboration Services, Digital Signage, and IPTV. The role also contributes to business process automation, issue resolution, and documentation of systems and procedures. This is a full-time hybrid role based at MetLife's Global Technology office in Cary, NC.

• Location: Cary, NC (Hybrid)
• Travel: Up to 25%
• Department: Information Technology
• Reports to: Manager, Multimedia Services

Key Responsibilities

• Lead and manage new multimedia installation projects and lifecycle upgrade initiatives across the enterprise.
• Champion multimedia tools adoption by educating users, promoting best practices, and leading training sessions.
• Configure and troubleshoot multimedia applications, endpoints, and infrastructure, including control systems, IPTV, digital signage, and AV conferencing components.
• Manage escalations and ensure timely resolution of technical issues.
• Utilize Webex Control Hub for diagnostics and support.
• Develop and maintain documentation including functional specifications, release notes, and user guides.
• Stay informed on industry trends and emerging technologies relevant to multimedia environments.
• Provide advanced support for IT operations in remote network environments, including system and software troubleshooting.

Required Qualifications

• 5+ years of experience in infrastructure support (servers, networks).
• 5+ years of experience with Cisco and MTR conferencing solutions.
• 5+ years of experience with IPTV and digital signage platforms.
• Proven experience managing small to medium multimedia projects.
• Strong knowledge of Cisco and Microsoft technologies.
• Experience with Crestron and Extron control systems.
• Familiarity with digital signage/content management platforms and IPTV technologies.
• Exposure to endpoint performance monitoring platforms.
• Ability to interact effectively across all organizational levels.
• Experience supporting live production and executive-level events.

Preferred Qualifications

• PMP certification or equivalent project management experience.
• Experience generating reports with Power BI.
• Experience with Azure Active Directory and LDAP.
• Proficiency in scripting languages.
• Experience with Windows & Linux servers, Cisco networking, and firewalls.
• Familiarity with Microsoft Power Apps.
• Background in insurance or financial services industries.

The expected salary range for this position is $105,000 - $115,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$105,000 - $115,000
#BI-Hybrid