The Role
Leads cross-functional programs improving retail onboarding, catalog and operational quality, scalability, and business outcomes in Taiwan. Defines strategies, roadmaps, metrics, governance, SOPs, and quality controls; performs root-cause analysis; aligns senior stakeholders; partners with product, engineering, data, and tools teams; and applies automation or AI-assisted workflows with validation and human oversight. This senior individual contributor mentors leaders and drives measurable improvements without direct authority.
Summary Generated by Built In
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Principal, Catalog Program Management
The Principal, Program Management will design and deliver influential programs across multiple functions to improve retail onboarding, operational quality, and business scalability in Taiwan. This role will establish effective operating mechanisms, drive continuous process improvements, and align cross-functional teams to successfully execute their programs and support Coupang’s business growth.
As a senior individual contributor, the Principal will lead through influence, solve complex and ambiguous business problems, and deliver measurable outcomes across operations, retail, product, engineering, legal or compliance, data, tools, and systems.
What You Will Do
- Design and deliver cross-functional programs that improve retail onboarding, operational quality, and scalability.
- Define program strategy, roadmaps, milestones, success metrics, governance, risks, and dependencies.
- Establish scalable SOPs, quality controls, operating mechanisms, escalation paths, and accountability models.
- Identify systemic issues through data and root-cause analysis, then implement sustainable corrective and preventive actions.
- Align senior stakeholders and partner teams on priorities, requirements, trade-offs, ownership, and delivery commitments.
- Define onboarding and quality metrics, monitor program performance, and translate insights into business actions.
- Partner with product, engineering, data, and tools teams to reduce manual work and improve process and information quality.
- Apply automation or AI-assisted workflows where appropriate, with clear validation, exception handling, and human-review controls.
- Create reusable frameworks and mentor program or operations leaders to raise organizational execution standards.
Basic Qualifications
- 6+ years of experience in designing and delivering complex programs that span multiple functions, teams, business processes, or technology dependencies.
- Demonstrated end-to-end ownership of program strategy, execution, risk management, adoption, and measurable outcomes.
- Proven ability to influence senior stakeholders and drive alignment without direct authority.
- Experience improving onboarding, operational quality, data quality, catalog quality, or other structured business processes.
- Strong problem-solving skills, including root-cause analysis, hypothesis testing, and sustainable process improvement.
- Strong analytical capability, including advanced Excel and experience defining operational or quality metrics.
- Ability to operate independently in ambiguous environments and communicate complex issues clearly in business English.
Preferred Qualifications
- Experience in retail onboarding, seller or vendor onboarding, merchant operations, product onboarding, account activation, selection enablement, catalog operations, or related business-growth programs.
- Experience in high-volume data operations, platform operations, content operations, master data, product information, supply-chain operations, or information-quality management.
- Experience designing operating models or quality mechanisms that support multiple affiliated teams, business units, or geographic markets.
- Experience partnering with product and engineering teams to define business requirements, prioritize capabilities, improve tools or systems, and deliver scalable operational solutions.
- Hands-on experience using AI tools to transform unstructured information into structured data with defined fields, output controls, validation rules, exception handling, and human review.
- Experience with prompt iteration, structured-output design, quality measurement, model-output evaluation, or Gemini-supported data extraction.
- Experience evaluating or implementing automation and AI-assisted workflows while maintaining appropriate controls, traceability, operational ownership, and quality standards.
- Experience as a data engineer, AI engineer, technical program manager, product manager, or in a role involving data pipelines, data models, AI solutions, system integration, or model-support activities.
- Experience using BI, visualization, query, or reporting tools to define program metrics, identify trends, segment operational problems, and support senior-level decisions.
- Experience developing process maps, RACI models, control checklists, operating manuals, defect taxonomies, quality-control frameworks, or service-level mechanisms.
- Experience managing programs that require coordination across operations, legal or compliance, product, engineering, data, tools, systems, finance, and commercial teams.
- Experience developing business cases, assessing cost and benefit, prioritizing investments, or connecting operational improvements to growth, productivity, quality, or customer outcomes.
- Experience operating in a fast-paced environment with substantial ambiguity, competing priorities, tight timelines, and changing business requirements.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 6+ years designing and delivering complex programs spanning multiple functions, teams, business processes, or technology dependencies
- End-to-end ownership of program strategy, execution, risk management, adoption, and measurable outcomes
- Ability to influence senior stakeholders and drive alignment without direct authority
- Experience improving onboarding, operational quality, data quality, catalog quality, or structured business processes
- Strong problem-solving skills, including root-cause analysis, hypothesis testing, and sustainable process improvement
- Strong analytical capability, including advanced Excel and operational or quality metric definition
- Ability to operate independently in ambiguous environments and communicate complex issues clearly in business English
- Experience in retail, seller, vendor, merchant, product, account, selection, or catalog onboarding operations
- Experience with high-volume data operations, platform operations, content operations, master data, product information, supply-chain operations, or information-quality management
- Experience designing operating models or quality mechanisms across affiliated teams, business units, or geographic markets
- Experience partnering with product and engineering teams to define requirements, prioritize capabilities, improve tools or systems, and deliver scalable solutions
- Hands-on experience using AI tools to transform unstructured information into structured data with controls, validation, exception handling, and human review
- Experience with prompt iteration, structured-output design, quality measurement, model-output evaluation, or Gemini-supported data extraction
- Experience evaluating or implementing automation and AI-assisted workflows with traceability and quality controls
- Experience as a data engineer, AI engineer, technical program manager, product manager, or in data pipelines, data models, AI solutions, system integration, or model-support activities
- Experience using BI, visualization, query, or reporting tools for program metrics and senior-level decisions
- Experience developing process maps, RACI models, control checklists, operating manuals, defect taxonomies, quality frameworks, or service-level mechanisms
- Experience coordinating programs across operations, legal or compliance, product, engineering, data, tools, systems, finance, and commercial teams
- Experience developing business cases, assessing costs and benefits, prioritizing investments, or linking improvements to business outcomes
- Experience operating in fast-paced environments with ambiguity, competing priorities, tight timelines, and changing requirements
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The Company
What We Do
Coupang is a U.S. technology and global commerce company founded in 2010, operating online retail and cross-border commerce, restaurant delivery, video streaming, and fintech/payment services. Through brands including Coupang, Eats, Play, Rocket Now, and Farfetch, it uses technology, logistics, and fulfillment infrastructure to serve millions of customers in Korea, Taiwan, the United States, and more than 190 countries and territories worldwide.
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