ServiceNow Principal Architect
Key Responsibilities
Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities
Key Responsibilities:
- Assist in the collection and documentation of business requirements.
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
- Conduct research and analysis to support business decision-making.
- Collaborate with stakeholders to identify and define project requirements.
- Support the development of project plans and timelines.
- Assist in the preparation of reports and presentations for management.
- Participate in meetings and provide input on business processes and improvements.
- Perform other duties as assigned by the Senior Business Analyst or Manager.
- Recommend continuous improvements leveraging ServiceNow’s evolving capabilities.
Minimum Qualifications:
- Bachelor’s degree in business administration, Information Technology, or a related field.
- 8+ years of experience in a business analysis or related role.
- Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
- Strong functional experience in Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
- Good Understanding on ServiceNow foundational data and data models for more than 2 applications
- Good Understating of ServiceNow best practices.
- CSM experience is must have. SNOW CSM or Servicenow CSM
- MCO(Manufacturing Commercial Operations), APO(Accouns Payable Operations), FSM(Field Service Management) experience is a plus
Skills:
- Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
- Ability to manage multiple tasks and priorities.
- Basic knowledge of data analysis and reporting.
- Familiarity with project management software is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- High understanding of business analysis methodologies and tools.
Nice to Have
- Certification ITIL Expert or ITIL v3/v4 or
- Certifications on ServiceNow CSA and Business Analyst from other institutions
- Experience supporting global enterprise environments.
Skills Required
- Bachelor's degree in business administration, information technology, or a related field
- 8 or more years of experience in business analysis or a related role
- Familiarity with ServiceNow configuration, basic scripting, and integration capabilities
- Strong functional experience with Service Portals or Employee Service Center, Virtual Agent, Predictive Intelligence, Workspace, and Process Automation Playbooks
- Understanding of ServiceNow foundational data and data models across more than two applications
- Understanding of ServiceNow best practices
- ServiceNow Customer Service Management experience
- Ability to build functional and technical specifications, presentations, and business process flows
- Ability to manage multiple tasks and priorities
- Basic knowledge of data analysis and reporting
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Ability to work independently and collaboratively
- Strong understanding of business analysis methodologies and tools
- ITIL Expert or ITIL v3/v4 certification
- ServiceNow CSA certification
- Business Analyst certification
- Experience supporting global enterprise environments
- MCO, APO, or FSM experience
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
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