Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As we continue to grow, we're looking for a Principal AI Product Engineer to be a foundational hire on our new AI Operations team. This is an internal-facing role: your job is to build the infrastructure and tools that let every Hi Marley department work together like a beautiful orchestra. That means understanding how data flows through the company and exposing it at the right level for the right audience; designing our internal knowledge systems, the surfaces by which we make decisions, and the patterns by which teams build and design agents; and making the call — over and over — about what should be centralized and what should live with the team. You'll work alongside a Builder — Technical Infrastructure counterpart who owns the deeper technology spine. Together, you're a small team with a very large scope.
The shape of this person is rare: design taste paired with the ability to ship. You live in Claude Code, Codex, and Cursor — you don't just produce mocks, you build the thing. There's a strong product lean to this role too: you'll be taking a steady stream of signals and requests from across Hi Marley, learning how to prioritize, and managing a portfolio of small, well-shaped internal products at once. If that's you, and you want to set the bar for what great internal experience looks like at a modern insurance company, this is the role for you. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.
What You'll Do:
- Build the internal operating fabric of Hi Marley: Design and ship the tools every department uses — internal knowledge systems, decision-making surfaces, dashboards, catalogs, agent-builder UIs. The thing you build is what turns Hi Marley into an orchestra rather than a set of soloists.
- Get the data layer right: Understand how data flows across the company — what lives where, what should be centralized, what should stay with the team — and design experiences that expose the right slice to the right audience.
- Design how we build and ship internal agents: Create the surfaces and patterns by which Hi Marley teams compose, register, and trust the agents they author. Discoverable, governable, well-crafted.
- Run a portfolio of small internal products: Take in requests from across the company, prioritize by leverage, sequence the work, and ship. This isn't one big roadmap; it's many small ones, held together with taste.
- Hold the centralized-vs-decentralized balance: One of the harder calls in this role is when a capability belongs to the platform vs. when it belongs to a team. You'll make those calls in collaboration with engineering and ops leadership.
- Partner with the Builder — Technical Infrastructure: They own the platform spine; you own the experience layer on top. You'll be merging each other's PRs.
- Use the tools: You live in Claude Code, Codex, and Cursor (or the next thing if it's better when you read this). You ship at the velocity of a small team because your craft is shaped by agentic coding.
What We're Looking For:
- Hybrid design + engineering chops: You have strong design instincts and you ship production code. You sketch, code, and merge your own PRs — no handoff.
- Modern frontend stack: Strong with React, Next.js, TypeScript, Tailwind, shadcn/ui (or equivalent). Comfortable touching the backend when the boundary is unclear.
- Lives in agentic coding tools: Claude Code, Codex, Cursor — these are your default environment. You don't just "use AI to help"; your craft is shaped by these tools.
- Product instinct, not just craft: You can hold ten internal asks in your head, prioritize by leverage, and ship a coherent portfolio of small, well-shaped products. Comfort with ambiguity and with saying no.
- Taste as a moat: You make UI judgment calls beyond what's in the spec — spacing, motion, information density — because you've internalized why those things matter.
- Systems thinking about data and tools: You think in terms of where data lives, what to centralize vs. decentralize, and how to expose it at the right level. You design with the data architecture in mind, not just the screen.
- Communication and craft: You can present your work to engineers, executives, and customers, and explain why you made a decision in language that matches the audience.
- Bonus — AWS familiarity: Hi Marley is AWS-only (Cognito, Bedrock, CDK). You don't need to be deep here on day one — your infra counterpart owns the spine — but be willing to go deep when needed.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$152,000–$283,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Skills Required
- Strong design instincts and ability to ship production code (sketch, code, merge PRs)
- Proficiency with React, Next.js, and TypeScript
- Experience with Tailwind CSS and component libraries (shadcn/ui or equivalent)
- Fluency using agentic coding tools (Claude Code, Codex, Cursor)
- Product instincts: prioritize multiple internal requests and manage a portfolio of small products
- Systems thinking about data architecture, centralization vs decentralization, and exposing data slices
- Strong communication skills; present decisions to engineers, executives, and customers
- Willingness to work hybrid in Boston office 2-3 days per week
- Familiarity with AWS (Cognito, Bedrock, CDK)
What the Team is Saying
Hi Marley Compensation & Benefits Highlights
-
Healthcare Strength — Day-one medical, dental, and vision coverage with HSA/FSA options and mental-health resources are highlighted. Materials also reference an EAP and wellness support that extend beyond basic insurance.
-
Inclusive Benefits Coverage — Offerings explicitly include reimbursement for reproductive-health travel, coverage for assisted reproductive/infertility care, and support for gender-affirming services. Company materials make these inclusive benefits clear and accessible.
-
Parental & Family Support — Paid parental leave, a post‑leave return‑to‑work program, and childcare/wellness reimbursements are emphasized. These policies aim to support family needs alongside work responsibilities.
Hi Marley Insights
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
Gallery
Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
