Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As we continue to grow, we're looking for a Principal AI Platform Engineer to be a foundational hire on our new AI Operations team. This is the engineer who builds the plumbing of our internal agentic workforce: the AWS hosting layer, the Cognito-backed identity model, the Accountability Registry that says who built what, the Agent Registry that governs who can act, and the Tool Catalog that lets our teams compose new capabilities safely.
You'll partner with the CTO and a UX-focused builder to make Hi Marley an AI-native company from the inside — and you'll do it on a strict AWS stack because our customers are insurance carriers who need real auditability, not a wrapper. If you love AWS Bedrock at the depth where Cognito, IAM, and CDK meet, want to define how an entire company governs agents, and have the communication chops to evangelize a platform internally, this is the role for you. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.
What You'll Do:
- Build the AI Operations platform on AWS: Own the hosting, deployment, and infra-as-code layer for every internal agent and tool we run. Bedrock for models, Cognito for auth, CDK or Terraform for everything else. No third-party platforms — we are AWS-only by design.
- Architect the registries and catalogs: Design and build the Accountability Registry (people, ownership, roles), the Agent Registry (identity, permissions, data scope, audit trail), and the Tool & App Catalog (discover, register, approve). These are the spine of agentic governance at Hi Marley.
- Solve the identity-inheritance problem: An agent acts with the inherited permissions of the human who invoked it. You'll design and ship the patterns — Cognito + IAM + scoped tokens — that make this real, deterministic, and auditable.
- Build the developer experience for internal agent builders: Templates, SDK helpers, deploy paths, observability, cost tracking. Make it so that every Hi Marley team can ship their own agent without reinventing security or hosting.
- Partner on security tooling with our Compliance & IT lead: Implement the scans, audits, MCP governance hooks, and DLP signals that the AI Security Ops role will use. You build the rails; they build the gatekeeper.
- Evangelize the platform internally: Lunch-and-learns, internal docs, demo droplets, and "office hours" so other teams know what's available and how to use it. Communication and product instinct are as load-bearing as the AWS depth.
- Use AI in your daily flow: Cursor, Claude Code, agentic coding tools — your default question is "could an agent do this?" before you write the code yourself.
What We're Looking For:
- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly.
- Deep AWS expertise: You can architect a multi-tenant platform on AWS without needing to outsource the hard parts. Bedrock, Cognito, IAM, EventBridge, Lambda, DynamoDB or Postgres, plus IaC (CDK or Terraform). Bonus: AgentCore, SageMaker, Workshop Studio.
- Identity & authorization fluency: You've built systems where authorization is the architecture, not bolted on. OAuth 2.1, scoped tokens, role inheritance, least-privilege design — these are second-nature to you.
- Strong product instincts, not just infra: You think about the developer experience of the people consuming your platform. You can design an SDK or a registry schema that other teams actually want to use.
- AI-forward: You've shipped real LLM-backed systems in production — not just prototypes — and have opinions about token cost, latency, evaluation, observability, and where determinism matters vs. where it doesn't.
- MCP / agentic systems literacy: Familiarity with Model Context Protocol or comparable agent-tool patterns. You don't have to have shipped an MCP server, but you should be able to talk credibly about why MCP exists and what its security boundaries are.
- Excellent communicator: You can present platform work to engineers, executives, and customers, and write docs people actually read. This role only succeeds if the rest of the company knows what's available.
- Architectural integrity over framework hype: You'd rather build the right primitive on AWS than reach for a "magical" higher-level abstraction. You can write Python, TypeScript, or Go fluently — the language matters less than the systems thinking.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$152,000–$283,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Skills Required
- Deep AWS expertise (Bedrock, Cognito, IAM, EventBridge, Lambda, DynamoDB or Postgres, CDK or Terraform)
- Experience building infra-as-code and multi-tenant platforms on AWS
- Identity and authorization fluency (OAuth 2.1, scoped tokens, role inheritance, least-privilege design)
- Proven experience shipping LLM-backed systems in production (not just prototypes)
- Strong product and developer-experience instincts (SDKs, templates, registry/schema design)
- Fluent programming ability in Python, TypeScript, or Go
- Excellent written and verbal communication; ability to evangelize platform to engineers and execs
- Familiarity with MCP / agentic systems patterns and security boundaries
- Experience with AgentCore, SageMaker, Workshop Studio (bonus)
- Ability to work in the Boston office 2-3 days per week (hybrid)
What the Team is Saying
Hi Marley Compensation & Benefits Highlights
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Healthcare Strength — Day-one medical, dental, and vision coverage with HSA/FSA options and mental-health resources are highlighted. Materials also reference an EAP and wellness support that extend beyond basic insurance.
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Inclusive Benefits Coverage — Offerings explicitly include reimbursement for reproductive-health travel, coverage for assisted reproductive/infertility care, and support for gender-affirming services. Company materials make these inclusive benefits clear and accessible.
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Parental & Family Support — Paid parental leave, a post‑leave return‑to‑work program, and childcare/wellness reimbursements are emphasized. These policies aim to support family needs alongside work responsibilities.
Hi Marley Insights
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
