A Principal CSAM is a senior customer success leader responsible for driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization across enterprise accounts. The role acts as the trusted advisor to senior customer stakeholders while orchestrating Microsoft’s full capabilities to deliver measurable business impact.
Responsibilities
- Operates at executive level with customers and Microsoft leadership
- Drives complex, multi-workload, multi-country engagements
- Balances strategy, operations, and delivery oversight
- Acts as a multiplier for team impact and customer success outcomes
Qualifications
Experience & Leadership:
Extensive experience in enterprise customer success, account management, or consulting roles, with proven ability to engage and influence C-level stakeholders and lead complex, strategic accounts.
Customer Success & Business Acumen:
Strong track record of driving customer outcomes, consumption growth, and long-term partnerships, with the ability to translate business priorities into actionable technology strategies.
Technical Depth & AI Fluency:
Solid understanding of cloud platforms (Azure), data, security, and AI/Copilot solutions, with the ability to lead architectural conversations alongside technical teams and guide adoption strategies.
Orchestration & Program Management:
Demonstrated ability to orchestrate cross-functional teams (CSA, partners, support, sales) and manage end-to-end delivery of large-scale, multi-workload programs.
Customer Health & Risk Management:
Experience driving customer health, resiliency, and security outcomes, including proactive risk mitigation and crisis/incident management.
Execution Excellence:
Strong operational discipline with the ability to drive execution against consumption targets, customer success plans, and measurable KPIs.
Collaboration & Influence:
Proven ability to work across ‘One Microsoft’, influencing stakeholders across sales, engineering, and partners to deliver unified customer outcomes.
Growth Mindset & Continuous Learning:
Commitment to continuous improvement, skilling in emerging technologies (AI, Copilot), and modeling Microsoft’s culture of accountability, collaboration, and customer obsession
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Master's in Business, Sociology, Psychology, Computer Science or related AND 4+ years customer success/consulting/portfolio management OR Bachelor's AND 6+ years OR equivalent experience.
- Extensive experience in enterprise customer success, account management, or consulting with ability to engage and influence C-level stakeholders.
- Solid understanding of cloud platforms (Azure), data, security, and AI/Copilot solutions and ability to lead architectural conversations.
- Demonstrated ability to orchestrate cross-functional teams and manage end-to-end delivery of large-scale, multi-workload programs.
- Experience driving customer health, resiliency, security outcomes, proactive risk mitigation, and crisis/incident management.
- Proven operational discipline to drive execution against consumption targets, customer success plans, and measurable KPIs.
- Proven ability to influence stakeholders across sales, engineering, and partners to deliver unified customer outcomes.
- Commitment to continuous learning and skilling in emerging technologies (AI, Copilot).
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
- ITIL Foundation certification or equivalent service management certification.
- PMI or equivalent Project Management certification.
- 5+ years relevant work experience within customer industry.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
