Presales Partner Solution Consultant- Global Delivery Centers

Job Posted 2 Days Ago Posted 2 Days Ago
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Bangalore, Bengaluru, Karnataka
Hybrid
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
The position involves providing pre-sales technical and architectural support for ServiceNow partners, managing relationships, and enhancing partner practices for successful customer outcomes.
Summary Generated by Built In

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a Presales Partner Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a "ServiceNow First" approach, to sell effectively to their customers, and to extend the ServiceNow value proposition.
What you get to do in this role:

  • Evangelize ServiceNow within partner Global Delivery Centers through Sales Plays and product demos
  • Proactively manage relationships with executive and key partner stakeholders in their GDCs to build ServiceNow Mindshare
  • Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
  • Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the ServiceNow platform and its value proposition
  • Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program
  • Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
  • Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits
  • Demonstrate domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed
  • For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry
  • Travel for Partner, Customer, and Organizational activities

  • Qualifications
    To be successful in this role you have:

    • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
    • 7+ years of Pre-Sales Solution Consulting experience
    • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
    • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
    • Knowledge of modern web technologies and cloud computing
    • Understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
    • Strong collaboration & facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
    • Sharp business judgment, ability to see "big picture" and to prioritize
    • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
    • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
    • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
    • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
    • Executive presence, strong verbal and written communication
    • This role requires approximately 25% travel.
    • Experience that will help you stand out:
    • Experience with the ServiceNow product suite or competitive product suites highly desirable
    • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
    • ServiceNow platform development experience
    • Experience developing on competitive platforms


    FD21
    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
    Additional Information
    Work Personas
    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
    Equal Opportunity Employer
    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
    Accommodations
    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
    Export Control Regulations
    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Top Skills

    AI
    Cloud Computing
    Paas
    SaaS
    Servicenow Product Suite
    Web Technologies

    What the Team is Saying

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    “It feels like a community within my team. There are people that I have formed friendships with over a short period, and they're always there when I need them. I'm always challenged to do better, learn something new, and take risks.“
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    The Company
    HQ: Santa Clara, CA
    26,000 Employees
    Hybrid Workplace
    Year Founded: 2004

    What We Do

    As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

    With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

    Explore your future career with us, visit www.servicenow.com/careers.

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Why Work With Us

    By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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    ServiceNow Offices

    Hybrid Workspace

    Employees engage in a combination of remote and on-site work.

    At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

    Typical time on-site: Flexible
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