Pre-sales Solutions Engineer
Are you an accomplished presales consultant in the technology sector?
Will you like to be part of dynamic global team?
About the business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the role
The Pre-Sales Solution Engineer (SE) will serve as a vital link between IDVerse and its potential clients, playing a key role in driving business growth and customer satisfaction. As an experienced technical expert, the SE will engage with prospective clients to understand their needs and align our solutions to their specific requirements. The SE will be instrumental in shaping the implementation process, ensuring a seamless integration of IDVerse’s solutions into client environments. Must speak and write fluently in Mandarin and English. This is an APAC focused role.
Responsibilities
Client Engagement and Requirement Analysis:
- In conjunction with the Account Executive, collaborate with prospective clients to deeply understand their identity verification needs and challenges.
- Serve as the technical voice in client meetings, effectively communicating the value and capabilities of IDVerse solutions.
Solution Alignment and Customization:
- Align client requirements with the technical aspects of IDVerse’s solutions.
- Define and scope necessary configurations for successful implementation.
Implementation Guidance and Best Practices:
- Provide expert advice on the implementation of IDVerse solutions in client environments.
- Develop and share best practices and methodologies for efficient and effective solution integration.
Feature Enhancement and Technical Reporting:
- Identify and capture new feature requests from clients.
- Prepare technical reports and feed insights into the Go To Market process for continuous product enhancement.
Collaboration and Internal Alignment:
- Act as a liaison between the sales, product, and delivery teams to ensure cohesive efforts and optimal client solutions.
- Participate in cross-functional teams to support product development, innovation and roll out to Sales teams in training.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Minimum of 3 years of experience in a pre-sales or solution engineering role, preferably in the identity verification or related industry.
- Strong technical acumen with an ability to translate complex concepts to non-technical audiences.
- Demonstrated experience in customer-facing roles, ideally within scale-up businesses in the software or technology sectors
- Strong leadership skills with a proven ability to manage teams and foster cross-functional collaboration.
- Excellent communication skills, both written and verbal, along with adeptness in presentations.
- Must speak and write fluently in Mandarin and English. This is an internationally focused role.
- Ability to code, and read code in a variety of languages as this is helpful when explaining design patterns and API flows to developers.
Learn more about the LexisNexis Risk team and how we work here
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Skills Required
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Minimum of 3 years of experience in a pre-sales or solution engineering role
- Experience in identity verification or a related industry
- Strong technical acumen with ability to translate complex concepts to non-technical audiences
- Demonstrated experience in customer-facing roles
- Experience within scale-up software or technology businesses
- Strong leadership skills and ability to manage teams and foster cross-functional collaboration
- Excellent written and verbal communication and presentation skills
- Fluency in Mandarin and English (spoken and written)
- Ability to read and write code in multiple languages and explain API flows and design patterns
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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