Curious about what it’s like to work at Cognyte?
At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.
We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.
The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.
As a Cognyter you will:
- Own and lead end‑to‑end technical presales activities for Nexyte across assigned accounts and territories
- Act as the primary technical and solution advisor for customers throughout the sales cycle
- Lead customer engagements including solution workshops, product demonstrations, executive‑level presentations, and Proof of Concept initiatives
- Drive RFI and RFP responses, including requirements analysis, solution design, sizing, and contribution to commercial strategy
- Partner with Account Managers, Product, R&D, and Delivery teams to shape solution strategy, support sales execution, and feed field insights back into the product and GTM strategy
For that mission you’ll need:
- 5+ years’ experience as presale/solution engineer in a global technology company
- Proven experience in selling software solutions to organizations in the law enforcement, intelligence, defense or national security domains
- Familiarity with multi‑source data fusion and analytics platforms, including exposure to investigative workflows and AI or machine‑learning driven analytics
- Ability to work independently as customers technical/presale key focal point, while promoting company goals
- A proficient public speaker with the ability to deliver the message clearly to a technical audience and C-level executives alike
- The position requires frequent travel (up to 25% of the time)
- Excellent English communication and presentation skills. Other languages - French, Russian, Spanish - big advantage
- Previous experience as an analyst, investigator, or operational intelligence user – big advantage
Skills Required
- 5+ years' experience as presale/solution engineer
- Proven experience in selling software solutions
- Familiarity with multi-source data fusion and analytics platforms
- Excellent English communication and presentation skills
- Previous experience as an analyst, investigator, or operational intelligence user
Cognyte Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognyte and has not been reviewed or approved by Cognyte.
-
Healthcare Strength — Health coverage spans medical, dental, vision, disability, life insurance, mental‑health support, and FSA options. Coverage is generally portrayed as solid within a well‑rounded package.
-
Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, floating holidays, wellness days, and paid volunteer time. These elements indicate a comprehensive time‑off offering.
-
Wellbeing & Lifestyle Benefits — Work setup includes flexible schedules and hybrid/remote options highlighted across public materials. Flexibility is emphasized alongside the core benefits offering.
Cognyte Insights
What We Do
Cognyte is a leading software-driven technology company focused on solutions for data processing and investigative analytics that allow customers to generate Actionable Intelligence for a Safer World™. We empower law enforcement, national security, national and military intelligence agencies, and other organizations to navigate an increasingly complex threat landscape with greater speed, accuracy, and precision.
Why Work With Us
Driven by curiosity and a purpose with real-world impact, we place innovation at the core as we tackle complex, fascinating challenges where bold questions forge real breakthroughs.
Gallery
.png){kind=logo}
