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About Atera
Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
About the Role
We're looking for a talented and driven Pre-Sales Solutions Engineer to join our growing team. You'll be a key player in our sales motion - owning the technical relationship with prospects and working closely with our Account Executives and Account Managers to drive complex, high-value deals primarily across mid-market and enterprise segments.
What You'll Do
- Lead discovery and scoping sessions alongside AEs to deeply understand prospect needs and pain points
- Own end-to-end POC processes, typically spanning 1-2 months, including design sessions and technical deep-dives
- Deliver compelling product demos and respond to technical inquiries from a range of stakeholders, including C-level and VP-level
- Lead RFP/RFI responses and serve as the primary technical point of contact throughout the sales cycle
- Collaborate cross-functionally with Support, Product, and R&D to resolve complex prospect requirements
- Travel to customer sites as needed (~30%)
Requirements:
- 5+ years in a pre-sales, solutions engineering, or technical consulting role at a global B2B SaaS company
- Proven experience navigating complex sales cycles involving multiple stakeholders, including enterprise customers
- Hands-on experience owning POCs and delivering custom technical solutions
- Proven experience working with AI products, automation tools, and agent-based solutions - a must
- Strong background in IT - an advantage
- Familiarity with Windows OS; Mac and Linux - an advantage
- Experience with API integrations and scripting - preferred
- Native Hebrew and professional English - both required
- Well organized, process-driven, and able to manage multiple projects.
- Charismatic communicator who can hold the room with both technical and executive audiences
- Genuine enthusiasm for technology and innovation - non-negotiable
Skills Required
- 5+ years of experience in pre-sales, solutions engineering, or technical consulting at a global B2B SaaS company
- Experience navigating complex sales cycles with multiple stakeholders and enterprise customers
- Hands-on experience owning proof-of-concept processes and delivering custom technical solutions
- Experience with AI products, automation tools, and agent-based solutions
- Familiarity with Windows operating system
- Native Hebrew and professional English proficiency
- Strong organizational and process-management skills, with the ability to manage multiple projects
- Strong communication and presentation skills with technical and executive audiences
- Strong background in IT
- Familiarity with Mac and Linux
- Experience with API integrations and scripting
- Enthusiasm for technology and innovation
What We Do
Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.
