Curious about what it’s like to work at Cognyte?
At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.
We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.
The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.
As a Cognyter you will:
- Lead complex pre-sales engagements from opportunity qualification through project award.
- Design innovative solutions leveraging Cognyte's intelligence analytics, SIGINT, cyber, AI, telecommunications, big data, and cloud portfolio.
- Build trusted relationships with customer technical and executive stakeholders.
- Lead cross-functional teams across Sales, Product Management, R&D, Project Management, and Finance.
- Drive high-quality proposals, RFP/RFI responses, technical presentations, and business cases.
- Present and influence decision-makers at both technical and executive levels.
- Continuously expand your expertise and contribute knowledge back to the organization.
What Makes You Successful
You combine technical excellence, commercial thinking, and leadership capability
Technical Expertise
Experience in one or more of the following domains: SIGINT, telecommunications, cybersecurity, intelligence systems, RF technologies, big data, analytics, WEBINT, data fusion, AI/ML, cloud, or enterprise software platforms.
Business & Leadership Skills
- Strong customer and commercial orientation.
- Ability to architect innovative and commercially viable solutions.
- Proven ability to lead without authority and drive cross-functional initiatives.
- Excellent project management and organizational skills.
- Ability to solve complex problems
Communication Skills
- Native-level English proficiency, written and verbal.
- Exceptional writing, presentation, and storytelling capabilities.
- Ability to communicate effectively with customers, internal stakeholders, executives, and senior management.
Preferred Qualifications
- Experience in presales, solution architecture, consulting, system engineering, product management, or customer-facing technical leadership roles.
- Experience leading complex RFI/RFP submissions.
- Experience working with intelligence, defense, government, telecommunications, cybersecurity, or enterprise customers.
- B.Sc. in Computer Science, Electrical Engineering, Information Systems, Telecommunications, or related field.
Skills Required
- Experience in SIGINT, telecommunications, cybersecurity, intelligence systems, RF technologies, big data, analytics, WEBINT, data fusion, AI/ML, cloud, or enterprise software platforms
- Proven ability to lead complex pre-sales engagements and cross-functional initiatives
- Strong customer and commercial orientation with ability to architect commercially viable solutions
- Excellent project management and organizational skills; ability to solve complex problems
- Native-level English proficiency, written and verbal
- Exceptional writing, presentation, and storytelling capabilities
- Experience in presales, solution architecture, consulting, system engineering, product management, or customer-facing technical leadership roles
- Experience leading complex RFI/RFP submissions
- Experience working with intelligence, defense, government, telecommunications, cybersecurity, or enterprise customers
- B.Sc. in Computer Science, Electrical Engineering, Information Systems, Telecommunications, or related field
Cognyte Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognyte and has not been reviewed or approved by Cognyte.
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Healthcare Strength — Health coverage spans medical, dental, vision, disability, life insurance, mental‑health support, and FSA options. Coverage is generally portrayed as solid within a well‑rounded package.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, floating holidays, wellness days, and paid volunteer time. These elements indicate a comprehensive time‑off offering.
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Wellbeing & Lifestyle Benefits — Work setup includes flexible schedules and hybrid/remote options highlighted across public materials. Flexibility is emphasized alongside the core benefits offering.
Cognyte Insights
What We Do
Cognyte is a leading software-driven technology company focused on solutions for data processing and investigative analytics that allow customers to generate Actionable Intelligence for a Safer World™. We empower law enforcement, national security, national and military intelligence agencies, and other organizations to navigate an increasingly complex threat landscape with greater speed, accuracy, and precision.
Why Work With Us
Driven by curiosity and a purpose with real-world impact, we place innovation at the core as we tackle complex, fascinating challenges where bold questions forge real breakthroughs.
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