Remote-first across Europe. Occasional travel to Prague and to customer sites.
About the role
Duvo helps big companies actually finish the operational work that nobody on
their team has time to close. The stuff that lives across an ERP, a few portals,
somebody's inbox, three spreadsheets, and the occasional phone call. We map it,
improve it, and run it for them.
Our customers include one of Europe's largest online grocery retailers, a global
beauty e-commerce brand, a Middle East retail group, and a European pharmacy
chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a
large retailer or FMCG brand. New deals land at €100k-€250k ARR and grow from
there.
This role sits between sales and engineering. You own the technical story in a
deal, you run the workshops with the customer's ops and IT people, and you
design the pilot that gets us from "this looks interesting" to a signed contract.
You'll work directly with the founders and the AE in your region.
What you'll do
Run discovery and process mapping with customer teams. Take what they
actually do across half a dozen systems, including the handoffs and
exceptions, and turn it into a pilot scope with a clear Definition of Done.
Build and demo pilots inside the product. We don't show generic decks. Every
demo runs against the customer's process, with their data shape and their
approval rules and their write-back targets.
Own the technical evaluation. Security review, integration sizing, the IT objections.
Bring engineering in when you actually need them.
Stay in the deal through pilot delivery. The customer's outcome has to be
verifiable, not just demoable, and that part lands with you.
Who you are
3+ years in pre-sales, solutions engineering, forward-deployed, or implementation
consulting. You've sold into Operations, Supply Chain or Finance buyers at
enterprise companies. Retail or FMCG is a bonus.
You get your hands dirty with SQL, a bit of scripting, REST APIs, basic Python. You
don't have to be a software engineer. You do have to be the person who can
debug an integration live on a call.
You read a buying committee well. You know who the champion is, who the
blocker is, and when to escalate.
You explain things in plain English. You push back on customer asks when they
hurt the pilot. Your call summaries are good enough that the rep just forwards
them.
What we offer
Competitive salary and equity. We share the range on the first call.
Seed-stage company backed by Index Ventures ($15M seed). Our founder and
CEO is Tom Cupr, who previously founded one of Europe's largest online grocery
retailers.
You're the first pre-sales hire in your region. The function is yours to build.
Remote across Europe / the US, with travel to customer sites in your region and a
team offsite once a quarter.
How we hire
Recruiter screen
45 minutes with Omar (Head of Commercial) on the company and quick intros
45 minutes with Omar going deep on your background
Working session: you deliver a demo to us
Founder interview
We try to close the loop in under three weeks.
If this is the kind of problem you want to spend your time on, get in touch.
Skills Required
- 5+ years in technical, customer-facing roles
- Hands-on with modern AI tooling
- Comfortable in code-adjacent territory
- Fluent English
- Additional languages (German or others)
What We Do
Duvo automates the hard, long-running processes that break across messy enterprise stacks — ERPs, portals, phone calls, spreadsheets, and systems with no API. The stuff nobody else wants to touch. Not drafts. Not suggestions. Closed cases: systems updated, write-backs verified, evidence attached. End to end, with enterprise reliability. Cloud browsing for systems nobody else can reach. Voice for last-mile closure. Governed execution with human-in-the-loop approvals and full audit trails. No token bills. No usage surprises. One predictable subscription — so you can build a business case on day one. No technical skills needed. Enterprise-grade security. Runs 24/7. Backed by Index Ventures, Northzone, and Credo Ventures.
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